CQC report explained · a residential care home
What the CQC found at Iedale
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough suitably trained staff, safe medicine systems, regular risk reviews and appropriate safeguarding arrangements. Incidents were recorded, reviewed and used to reduce the chance of them happening again.
- Effective?
- Good
- People's needs and choices were assessed and reviewed. Staff had relevant training and supported people with food, healthcare, communication and decisions about their care.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. They used people's preferred communication methods and supported privacy, choice and independence.
- Responsive?
- Good
- Care plans reflected individual needs, preferences, interests and goals. Staff supported people to try activities, develop skills, maintain relationships and raise concerns.
- Well-led?
- Good
- Inspectors found clear leadership, regular audits and a positive, person-centred culture. Staff and relatives said the service was managed well and that people’s quality of life had improved.
What inspectors found, July 2022
Iedale was rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
Inspectors visited on 6 and 9 June 2022. They observed people and how staff supported communication, spoke with relatives, staff and health professionals, and checked care, medicine, recruitment and management records.
The home supported six people, each with their own apartment. Inspectors found enough trained staff, safe medicine systems, clean premises and suitable support for people's health, communication needs and personal choices.
People were treated with kindness, dignity and respect. Staff supported people to make decisions, build independence, take part in activities and stay in contact with relatives and the local community.
This was the first inspection since the service registered in July 2020. The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led.
Personalised support
Care plans reflected each person's likes, dislikes, communication needs and goals. Staff supported people to make choices and build independence.
“People's care plans were individual to them and contained information about their likes and dislikes, hobbies and favourite places and things to do.” from the report
Kind and respectful care
Inspectors saw warm and respectful interactions. Staff understood when people needed privacy or wanted to stop an activity.
“People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to.” from the report
Communication support
Staff used different ways to help people understand information and express their views, including signs, symbols, talking mats and social stories.
“Staff were trained in using a range of different communication methods and had the support of the provider's speech and language therapists to ensure all communication met people's individual needs.” from the report
Safe staffing and medicines
There were enough staff to provide one-to-one support when needed. Inspectors found that medicines were recorded, given and disposed of safely.
“The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.” from the report
Positive leadership
Managers used audits to identify actions for improvement. Staff said they felt supported and able to raise concerns.
“The provider undertook audits of all aspects of the service to review the quality of care, and identify areas where improvements were needed.” from the report
Inspectors raised no specific concerns in this report.
- 01How are activities outside the home and visits being provided now that the coronavirus pandemic restrictions have changed?
- 02How will you support my relative to use their preferred communication method and take part in care planning?
- 03How do you make sure there are enough staff for one-to-one activities, appointments and visits?
- 04How are medicines, including as-needed medicines, checked and reviewed to avoid unnecessary medication?
- 05How will you involve my relative and our family in reviewing care plans, goals and risk decisions?
This was the first comprehensive inspection of the newly registered home and covered all five CQC key questions, as well as infection prevention and control. This explanation was written from the published report of 26 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Iedale
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2020
Registered with the Care Quality Commission on 2 July 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.