CQC report explained · a nursing home
What the CQC found at Iden Manor Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2022
Iden Manor Nursing Home was rated Good; inspectors found kind, safe care, with some concerns about laundry, communication and fire training.
The CQC carried out an unannounced inspection on 13 September 2022. Two inspectors and two Experts by Experience spoke with people, relatives and staff, observed care, and checked care, medicine, recruitment, training and management records.
The home supported up to 51 people, including people with nursing needs and people living with dementia. Inspectors found that people felt safe, staff were kind and respectful, medicines were managed safely, and there were enough staff to meet people's needs.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The inspection was prompted partly by concerns raised about an incident at another service operated by the provider, but inspectors found no evidence that people at this home were at risk from those concerns.
Safe care planning
Inspectors found that risks such as falls, choking, skin damage and poor nutrition were assessed and managed. Care plans and monitoring records were kept up to date.
“Care plans and risk assessments were clear, comprehensive and up to date.” from the report
Kind and respectful staff
People and relatives consistently described staff as kind and caring. Inspectors saw staff giving people time, offering choices and protecting their dignity.
“People told us, without exception, staff were kind and caring.” from the report
Safe medicines
Medicines were stored securely, records were accurate and staff were trained and assessed as competent. Audits and learning from errors were in place.
“Medicines were managed safely in line with national guidance.” from the report
Personalised support and activities
Care plans recorded people's choices, routines, communication needs and interests. People were supported to take part in activities and maintain relationships.
“Care plans were personalised and reflected peoples' preferences in all areas.” from the report
Active management checks
The management team used audits, clinical meetings and risk registers to identify and follow up issues. People, relatives and staff were asked for feedback.
“A range of audits were undertaken regularly, for example, infection control, medicines, care plans and clinical indicators.” from the report
Laundry concerns
minorSeveral relatives raised concerns about how people's laundry was managed. The provider said it would address these concerns.
“The main areas of concern were about the management of peoples' laundry; several relatives told us this.” from the report
Communication difficulties
needs fixingSome people found it difficult to understand some staff. The provider knew about this and had measures in place to support staff communication skills.
“However, some people told us they struggled to understand some of the staff.” from the report
Fire training identified as a gap
needs fixingA recent evacuation exercise showed that some staff lacked knowledge and training. Staff were booked onto fire evacuation and fire marshal training afterwards.
“An evacuation exercise had been completed and evaluated recently. This highlighted a lack of knowledge and training.” from the report
- 01What changes have been made to improve the management and return of people's laundry?
- 02How do you check that people can understand staff, particularly when staff changes or agency staff are involved?
- 03Has all fire evacuation and fire marshal training identified in the report now been completed?
- 04How much do you currently rely on agency staff, and how do you make sure they know each person's needs and preferences?
- 05How are relatives involved in reviewing care plans and raising concerns?
This was an unannounced first inspection of the newly registered service covering all five key questions, including infection prevention and control; the previous provider's Good rating was published on 28 January 2020. This explanation was written from the published report of 13 October 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Iden Manor Nursing Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2022
Registered with the Care Quality Commission on 1 May 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.