CQC report explained · a nursing home
What the CQC found at Hyperion House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that people were protected from avoidable harm. Medicines, staffing, recruitment, risk management and infection control were all managed safely.
- Effective?
- Good
- This question was not assessed in this focused inspection.
- Caring?
- Good
- This question was not assessed in this focused inspection, although people and relatives spoke positively about the care and staff.
- Responsive?
- Good
- This question was not assessed in this focused inspection.
- Well-led?
- Good
- Inspectors found regular audits, clear management responsibilities and good communication with people, relatives and staff.
What inspectors found, May 2021
Rated Good; inspectors found safe, well-managed care after the home reopened following a significant COVID-19 outbreak.
This was an unannounced focused inspection on 6 and 7 April 2021. One inspector spoke with people living there, relatives, staff and a healthcare professional. They reviewed five people's care plans and risk assessments, along with infection control and other records.
The home was rated Good for Safe and Well-led. Inspectors found that staff understood people's needs, medicines were managed safely, staffing levels were sufficient and recruitment checks had been completed. Care plans and risk assessments gave staff clear guidance.
The inspection followed the home's reopening in January 2021 after a significant COVID-19 outbreak. At the time of the visit, the home was closed to visitors and new admissions after two positive COVID-19 tests, and inspectors were assured that infection control arrangements were being followed.
The overall rating stayed Good, the same as at the previous inspection published in May 2018. This report did not assess the other three key questions.
Clear care planning
Care plans and risk assessments were detailed and personalised. Staff understood how to support people with risks such as falls, choking and skin damage.
“Detailed person-centred care plans and risk assessments were in place, which provided staff with clear guidance on how to meet people's needs.” from the report
Safe medicines
Medicines were stored, given and recorded safely. Nursing staff checked medicine stocks daily and audits identified errors or missed doses.
“Nursing staff ensured people received their medicines as prescribed.” from the report
Enough safely recruited staff
Inspectors observed staff spending time with people and found that recruitment checks had been completed. People and staff said there were enough staff to meet people's needs.
“People were supported by enough staff who had been recruited safely.” from the report
Communication with relatives
Relatives said communication had been good during the pandemic. The management team provided weekly updates about the home, COVID-19 measures and visiting.
“People's relatives spoke positively of the service and told us that communication had been good during the pandemic, which put their minds at rest.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current arrangements for visiting, following the closure to visitors after two positive COVID-19 tests?
- 02How are care plans and risk assessments reviewed when a person's needs change?
- 03How are medicine records and daily medicine stock checks reviewed, and how are any errors followed up?
- 04How many staff are usually available for the number of people living in the home?
- 05How will relatives receive updates about visiting arrangements and their family member's care?
This was a focused inspection of Safe and Well-led following the home's reopening after a significant COVID-19 outbreak; the other three key-question ratings were not assessed in this report. This explanation was written from the published report of 20 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were safe after a significant COVID-19 outbreak.
This was an unannounced, targeted inspection on 26 January 2021. It looked only at infection prevention and control because the home had reopened after a significant COVID-19 outbreak.
Inspectors found that people were admitted after a negative COVID-19 test and were supported to self-isolate. They found appropriate use of protective equipment, testing, cleaning, social distancing and measures to manage outbreaks.
The home was supporting people to return according to their wishes. Visits were suspended during self-isolation, but people could keep in touch with relatives through technology. The service was inspected but not rated, so this report does not provide an overall quality rating.
Safe admissions
People were admitted only after a negative COVID-19 test and were supported to self-isolate for up to 14 days.
“Admission to the home was completed in line with COVID-19 guidance.” from the report
Infection control
Inspectors found suitable arrangements for protective equipment, cleaning, laundry, waste and outbreak management.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Keeping families connected
Although visits were temporarily suspended during self-isolation, the home used technology to help people stay in contact with relatives.
“Alternative ways, including the use of technology, had supported people's ability to remain in contact with their relatives.” from the report
Staff support and training
Staff had received infection-control and COVID-19 training, and staff said they felt supported.
“Staff had received training and support in relation to infection control and COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits currently managed, including visits during an infection outbreak or a period of self-isolation?
- 02What testing and isolation arrangements are used when someone is admitted or returns to the home?
- 03How do you make sure staff use protective equipment in line with current guidance?
- 04How are residents and staff monitored for COVID-19 and other infections?
- 05How do you help residents keep in contact with relatives if visits are suspended?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other key questions were not assessed. This explanation was written from the published report of 25 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hyperion House
6 rated inspections over 6 years: the service has improved, from Requires improvement to Good.
- May 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2021Inspected but not ratedSafe: Inspected but not rated
- May 2018Goodstayed GoodSafe: GoodWell-led: Good
- July 2017Goodup from Requires improvementSafe: GoodWell-led: Good
- February 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: InadequateCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- September 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: InadequateWell-led: Requires improvement
- July 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 5 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.