CQC report explained · a nursing home
What the CQC found at Hylton View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including the use of protective equipment, testing, cleaning, visiting controls and outbreak arrangements.
- Effective?
- Good
- This question was not rated in this targeted inspection.
- Caring?
- Good
- This question was not rated in this targeted inspection.
- Responsive?
- Good
- This question was not rated in this targeted inspection.
- Well-led?
- Good
- This question was not rated in this targeted inspection.
What inspectors found, February 2022
Hylton View was inspected but not rated; inspectors found good infection control during a COVID-19 outbreak.
This was a targeted, announced inspection on 10 February 2022. CQC looked mainly at infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors found that staff used protective equipment correctly, the home was clean and extra cleaning was in place. Visitors were screened, including through negative COVID-19 tests and protective equipment.
The home supported people to keep in touch with relatives and provided activities. CQC was assured about infection control, safe admissions, testing, visiting arrangements and the management of outbreaks.
The service was inspected but not rated. This report does not give ratings for the other four questions, so it is not a full assessment of the home.
Protective equipment
Staff had training and used protective equipment correctly to reduce infection risks.
“Staff used PPE correctly to help prevent the spread of infection.” from the report
Cleaning
The home was clean and extra cleaning of frequently touched surfaces had been introduced during the outbreak.
“Enhanced cleaning had been introduced to help manage the recent COVID-19 outbreak.” from the report
Safe visiting
Visitors were screened and had to show a negative COVID-19 test and wear protective equipment.
“This included visitors showing proof of a negative COVID-19 test.” from the report
Contact and activities
People were supported to stay in contact with relatives and had activities available.
“People were supported to maintain contact with relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures were put in place to manage COVID-19-related staffing pressures, and did these affect people's care?
- 02How are visitors screened now, and what infection control rules must they follow?
- 03How often are frequently touched areas cleaned, and how is this checked?
- 04How are people supported to keep in touch with relatives during an outbreak?
- 05What activities are available for people living at the home?
This was a targeted inspection of infection prevention and control, including staffing pressures during a COVID-19 outbreak; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Hylton View rated Good; inspectors found safe, kind and well-organised care, with some topical medicines checks still needing review.
This was an unannounced planned re-inspection carried out over three days. Inspectors reviewed records, medicines, staffing and safety arrangements. They spoke with people, relatives and staff, and observed the home.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt comfortable, happy and safe. Inspectors found kind staff, personalised care plans, suitable staffing, clean premises and activities that helped people stay involved.
Medicines were generally managed safely, but the use and storage of topical medicines needed review. Inspectors said this did not place anyone at risk of harm. The home had improved from Requires Improvement at the previous published inspection in May 2018, including addressing the earlier governance breach.
People felt safe
People and relatives told inspectors they felt safe. Staff assessed and reviewed risks, and incidents were investigated so lessons could be shared.
“People told us they were comfortable, happy and safe living at Hylton View.” from the report
Kind and respectful staff
Staff were observed treating people with kindness, dignity and respect. They asked permission before providing support and encouraged independence.
“Staff were observed to be kind and caring with people.” from the report
Improved oversight
The home had strengthened its quality checks since the previous published inspection. Feedback, audits and lessons from incidents were used to plan improvements.
“The quality and assurance systems in place had been developed and improved since our last inspection.” from the report
Personalised support and activities
Care plans included people's preferences and communication needs. Staff supported activities in the home and community, while also engaging people who did not want to join group activities.
“Staff supported people to join in activities within the service and in the local community.” from the report
Topical medicines
needs fixingInspectors found that the use and storage of topical medicines needed review. Staff started reviewing these during the inspection, and inspectors said no one was at risk of harm.
“Medicines were managed safely but we found that the use of topical medicines needed to be reviewed.” from the report
Care plan detail
minorCare plans were suitable and easy for staff to follow, but the manager was looking at making them more detailed and tailored to each person.
“The registered manager was looking at ways to further improve these and make them more detailed and tailored to the person.” from the report
- 01What changes have been made to the storage and use of topical medicines since the inspection?
- 02How do you check that topical medicines are recorded and administered correctly?
- 03How are care plans being made more detailed and tailored to each person?
- 04How do you make sure people who do not want group activities still receive regular social contact?
- 05How are relatives involved in care reviews and decisions about support?
This was an unannounced planned re-inspection covering all five CQC questions, with evidence drawn from records, observations and discussions with people, relatives and staff. This explanation was written from the published report of 22 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hylton View
4 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- September 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 5 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Sunderland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.