CQC report explained · a residential care home
What the CQC found at Hyde Park House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People told inspectors they felt safe and there were enough staff. Risk assessments, fire arrangements, recruitment checks and medicines systems were found to be safe.
- Effective?
- Outstanding
- The home worked closely with health and social care professionals and used personalised approaches to support health, behaviour, cooking, eating and independence. Staff were well trained and supported.
- Caring?
- Good
- Staff knew people well and treated them with kindness, dignity and respect. People were involved in decisions and were supported to maintain their independence.
- Responsive?
- Outstanding
- Care was tailored to each person's needs, preferences, goals and ambitions. People had opportunities for education, work, social activities, holidays and greater independence.
- Well-led?
- Good
- Inspectors found committed managers, motivated staff and regular audits, feedback and action plans. The service worked well with other agencies.
What inspectors found, September 2017
Outstanding overall; inspectors found highly personalised care and excellent support for health, independence and daily life.
This was a comprehensive, announced inspection on 27 July 2017. Inspectors spoke with people living at the home, a relative, staff and managers. They also reviewed care records, medicines records, risk assessments, training, recruitment and quality checks.
The home was rated Outstanding overall. Effective and Responsive were Outstanding. Safe, Caring and Well-led were Good. Inspectors found enough staff, safe medicines arrangements, kind and respectful care, strong links with health professionals and a clear focus on people's goals.
The report describes people gaining skills in cooking, reading, budgeting and managing money. People were supported to make choices, take part in activities and move towards more independent living. The home had improved from Good overall at the previous inspection in August 2015.
Building independence
People were supported to develop cooking, reading, numeracy, budgeting and money-management skills. This helped some people move towards more independent supported living.
“A particular strength within the service was the way people were supported to develop their numeracy and literacy skills to enable them to manage their money and go out shopping independently.” from the report
Personalised support
Each person had a development plan linked to their own goals and ambitions. Staff used creative, individual approaches to support behaviour and improve people's quality of life.
“There was a truly holistic approach to assessing, planning and delivering care and support.” from the report
Health and wellbeing
The home worked closely with health professionals and placed strong emphasis on healthy eating, cooking and personal health. Inspectors found positive effects on people's health and independence.
“The service worked proactively to promote health and wellbeing.” from the report
Respectful relationships
Staff knew people well and supported them in a relaxed, friendly and respectful way. People were given privacy and were involved in decisions about their care.
“People were treated with dignity and respect.” from the report
Activities and community life
People were supported to take part in work, volunteering, education, sport, holidays, friendships and activities that matched their interests.
“The staff team showed a focus and drive to enrich the lives of people who used the service.” from the report
Room cleanliness varied
minorInspectors found the communal areas clean, but the cleanliness of individual bedrooms was not consistent. People had responsibility for their own rooms and took part in cleaning rotas.
“Cleanliness of individual rooms varied but were clearly people's own spaces.” from the report
- 01How do you currently support each person to develop cooking, reading, budgeting and money-management skills?
- 02How are people's personal development plans and goals reviewed now, and what progress has each person made?
- 03How do you currently manage positive behaviour support and make sure any restrictions remain safe and least restrictive?
- 04What staffing levels are provided during the day and overnight, including in the semi-independent flats?
- 05How do you check and improve the cleanliness of individual bedrooms?
This was a comprehensive inspection covering all five key questions, with ratings given for Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 29 September 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hyde Park House
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- September 2017Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: GoodResponsive: OutstandingWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.