CQC report explained · a nursing home
What the CQC found at Hutton Village Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2020
Inspected but not rated; inspectors found effective infection control and support for safe visiting during the pandemic.
This was an announced, targeted inspection on 26 August 2020. Inspectors looked at infection prevention and control measures as part of a coronavirus pandemic review.
The home had PPE, staff training and cleaning guidance in place. Inspectors were assured that the home was managing visitors, shielding, social distancing, admissions, testing and possible outbreaks safely.
Staff also helped people keep in touch with relatives through video calls and arranged activities to support their wellbeing. Family visits were supported by risk assessments and safety protocols.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a standard rating for Safe.
Infection control
The home had PPE, infection control training and clear guidance for cleaning different areas safely.
“Staff had received training in the correct use of PPE and were up to date with their infection control training.” from the report
Testing and outbreak planning
Inspectors were assured that the home was accessing testing and had arrangements to prevent or manage infection outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Safe family visits
The home used risk assessments and protocols to support visits from relatives while reducing infection risks.
“The registered manager had implemented robust risk assessments and protocols to support people to have visits from family members.” from the report
Keeping people connected
Staff arranged video calls and activities to support people's wellbeing when contact was restricted.
“Staff supported people's well-being by arranging video calls to their relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01What has changed in your infection control arrangements since the inspection on 26 August 2020?
- 02How do you currently test residents and staff, and what happens if someone tests positive?
- 03What are the current rules and safety arrangements for family visits?
- 04How do you make sure staff continue to use PPE correctly and keep their infection control training up to date?
- 05What is your current plan for preventing and managing an infection outbreak?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other quality areas were not assessed. This explanation was written from the published report of 5 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
Hutton Village Care Home was rated Good overall, with improved safety but some records and call-bell response times still needing attention.
Inspectors made an unannounced, comprehensive visit on 23 February 2018. They spoke with people living in the home, relatives, staff and managers. They also reviewed care records, staff files, training records, audits and meeting minutes.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found kind staff, personalised care, suitable activities, good links with health professionals and strong management oversight.
Safety had improved from Requires Improvement at the previous inspection. Infection control, equipment and water safety had been addressed. However, records for creams and lotions, food and fluid intake were not always complete, and some people waited too long for call bells to be answered.
Kind and respectful care
Inspectors saw positive interactions. Staff understood people's communication needs, protected their dignity and supported their independence.
“Throughout our inspection we observed positive and caring interactions between people and staff.” from the report
Improved safety
The home had addressed earlier concerns about infection control, personal hoists and water safety. Risks were assessed and reviewed.
“At this inspection we found the service had addressed the concerns we had raised and the rating has now improved to Good in all domains.” from the report
Personalised support
Care plans included people's routines, interests, life histories and communication methods. Staff supported choices about daily routines and activities.
“People's care records included information about their needs and wishes, likes and dislikes, routines, hobbies and interests.” from the report
Strong management oversight
Managers used audits, meetings and feedback to monitor the service and make changes. The home also worked with local community groups and healthcare services.
“There were robust quality assurance systems in place to monitor the safety and effectiveness of the service.” from the report
Cream records
needs fixingSome people did not have medicine records for creams, and existing records were not always completed consistently. Inspectors could not confirm from the records that creams had been given as prescribed.
“Therefore we could not be sure that people had received their creams as prescribed.” from the report
Food and fluid records
needs fixingCharts for people at risk of poor nutrition or dehydration were not consistently completed. Inspectors recommended that the recording and monitoring system be reviewed.
“However these charts were not consistently completed with minimal action or guidance recorded by the nurse in charge.” from the report
Call-bell response
needs fixingSome people waited between 15 and 20 minutes for staff to respond. Staffing had been increased and an action plan was in place, but response times were still sometimes slow, particularly at weekends.
“However, call response times were still sometimes slow, particularly at the weekend.” from the report
Gender preferences
minorPreferences about the gender of care staff were not always recorded or fully understood. The manager said care records would be reviewed.
“We found that people's preference for gender of care staff was not always recorded or fully understood by staff.” from the report
- 01How do you now record creams and lotions, and how do you check that these records are complete?
- 02How do you monitor food and fluid intake for people at risk, and what action is taken when records show a concern?
- 03What are the usual call-bell response times now, including at weekends?
- 04How do you record and share each person's preference about the gender of care staff?
- 05What changes were made after the action plan on staffing and call-bell response times?
This was an unannounced comprehensive inspection covering all five rating areas, based on observations, discussions with people, relatives and staff, and a review of records. This explanation was written from the published report of 6 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hutton Village Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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