CQC report explained · a nursing home
What the CQC found at Hurstwood View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found sufficient staff, robust recruitment checks, detailed risk assessments and safe medicines arrangements. The home also recorded incidents and used them to reduce the risk of things happening again.
- Effective?
- Good
- People's needs were assessed and reviewed, and staff received relevant training and supervision. Nutrition, healthcare access and consent arrangements were managed appropriately.
- Caring?
- Good
- Staff were observed to treat people with kindness, dignity and respect. People were involved in care decisions and encouraged to remain independent.
- Responsive?
- Good
- Care plans contained information about people's needs, history, interests and communication preferences. The home offered activities, responded to complaints and planned for end-of-life care.
- Well-led?
- Good
- Inspectors found approachable leadership, good teamwork and regular audits. Feedback from people and staff was collected and used to support improvements.
What inspectors found, March 2019
Rated Good in every area; inspectors found safe, kind and personalised care with effective management.
This was an unannounced planned inspection on 13 February 2019. Inspectors spoke with people living at the home, staff and visiting professionals. They observed care and reviewed care plans, medicines records, training, recruitment, incident records and quality checks.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable training and detailed risk assessments. People were supported to make choices and received care that reflected their needs and preferences.
People and relatives described the care positively. The home provided activities, supported access to health services and involved people and families in care reviews. The rating was unchanged from the previous inspection, published in June 2016.
Staffing and safety
Inspectors found enough staff to meet people's needs and saw evidence of thorough recruitment checks. Risk assessments were detailed and regularly updated.
“Staffing levels remained sufficient on the day of the inspection to meet the needs of the people who used the service.” from the report
Safe medicines
Medicines were stored, given and disposed of safely. Staff who administered medicines had training and competency checks.
“Medicines continued to be stored, administered and disposed of safely.” from the report
Kind and respectful care
People were treated with dignity and respect. Staff knew people's preferences and supported their independence.
“We observed staff continued to treat people with dignity and respect and provided support in an individualised way.” from the report
Personalised support and activities
Care records included people's backgrounds, preferences and interests. People had choices about daily routines, food and activities.
“People's needs assessments included comprehensive information about their background, preferences and interests.” from the report
Leadership and improvement
The home had regular audits, meetings and feedback systems. Inspectors found a positive culture and evidence that incidents were used for learning.
“Throughout our inspection we saw evidence the provider and the registered manager were committed to drive continuous improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you meet my relative's specific nursing, dementia or mobility needs?
- 02What staffing levels would be in place on the floor where my relative would live?
- 03How would you support my relative's food, drink and choking risks if their needs changed?
- 04How would my relative and family be involved in care reviews and decisions?
- 05What activities and communication support would be available based on my relative's interests and abilities?
This was an unannounced planned inspection covering all five CQC questions, and the home was rated Good in each area. This explanation was written from the published report of 8 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hurstwood View
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014Inspected but not rated
- September 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- August 2012
Registered with the Care Quality Commission on 24 August 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.