CQC report explained · a residential care home
What the CQC found at Hurstfield
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were managed through cleaning, PPE, testing, safe admissions, visiting arrangements and an up-to-date policy. The provider also described measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Hurstfield was inspected but not rated; inspectors found good infection-control arrangements and support for safe visiting and community activities.
This was a targeted, announced inspection on 22 February 2022. It focused on infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the home. The home was given 24 hours’ notice.
Inspectors found the home clean and welcoming. Cleaning schedules were completed in communal and high-touch areas. People were supported to go out safely, and checks were made on testing and vaccination evidence for staff and visitors.
The home had enough personal protective equipment, which was used correctly. Inspectors were assured about infection prevention, testing, admissions, visiting arrangements and the infection-control policy.
The service was inspected but not rated. This report does not give an overall quality rating or ratings for most of the five areas CQC normally considers.
Clean environment
The home was described as clean and welcoming. People were involved in keeping their own spaces clean and tidy, and enhanced cleaning schedules were in place.
“The home was clean and welcoming and people living at the service were involved in keeping their own spaces clean and tidy.” from the report
Safe community access
People were supported to go out into the local community independently and safely.
“People living at the service were supported to go out into their local community independently and safely.” from the report
PPE and infection control
There was enough PPE and it was used correctly. Inspectors were assured about several parts of the home’s infection-control arrangements.
“There was sufficient Personal Protective Equipment available to staff and people and this was worn correctly and in line with government guidance.” from the report
Visiting arrangements
Visiting arrangements followed government guidance, with support provided to people and their families. Visitors were asked for evidence of a COVID-19 test.
“Visiting arrangements were aligned with government guidance and people and their families were provided with support as needed.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing any staffing pressures linked to COVID-19 or other reasons?
- 02What infection-control cleaning schedules are currently used in communal and high-touch areas?
- 03What are the current arrangements for family visits, including any testing or other entry requirements?
- 04How do you currently check that staff and professional visitors meet any required vaccination or exemption rules?
- 05How are people supported to go out into the local community safely and independently?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide a full set of service ratings. This explanation was written from the published report of 17 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Rated Good; inspectors found safe, person-centred care and strong support for independence.
This was an announced inspection on 22 January 2018. It was the first inspection under the current provider. Inspectors spoke with four of the six people living at the home, staff, the registered manager and two relatives. They also observed care and checked records, medicines and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitable staff, safe medicines systems, a clean and well-maintained home, and staff who understood people's health and support needs.
Care plans were based on people's wishes and were regularly reviewed. People were supported to make choices, stay independent, take part in activities and maintain contact with family and the community. Inspectors also found kind and respectful staff and effective systems for managing concerns and improving the service.
Safe staffing
Inspectors found a consistent staff team and staffing levels that met people's needs. Staff could work flexibly when people needed extra support for appointments or holidays.
“The service was staffed by a consistent staff team who had all worked for the provider for a good period of time.” from the report
Personalised care
Care plans reflected people's wishes, needs and goals. Promoting independence was a clear focus.
“Care plans were person-centred and driven by the people who used the service.” from the report
Choice and activities
People were involved in meals, shopping, menu planning and decisions about activities. They could take part in activities in the home and in the community.
“People had access to a wide range of activities that were provided both in-house and in the community.” from the report
Kind relationships
Inspectors observed caring and friendly interactions. Staff respected people's dignity and encouraged them to speak for themselves.
“Interaction with people was caring and friendly.” from the report
Good leadership
Staff, people and relatives found the registered manager approachable. Quality checks included reviewing actions and monitoring areas such as medicines, health and safety and infection control.
“The registered manager and her line manager ensured there were effective and robust systems in place to monitor and improve the quality of the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently make sure staffing levels and the staff team remain consistent?
- 02What extra checks are now used to reduce the risk of medication errors?
- 03How often will my relative's care plan and health action plan be reviewed, and how will they be involved?
- 04What activities and community opportunities are currently available, based on my relative's interests?
- 05How should my relative or family raise a concern, and how will it be recorded and followed up?
This was an announced comprehensive inspection of the whole service and all five CQC questions, involving observations, discussions and checks of care, medicines, staff and management records. This explanation was written from the published report of 22 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hurstfield
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 7 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.