CQC report explained · a residential care home
What the CQC found at Hurst Green Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, clear risk information and safe medicines arrangements. Staff understood how to recognise and report abuse.
- Effective?
- Good
- Staff received induction, training and regular updates. People were supported with healthcare, food choices, decision-making and the Mental Capacity Act requirements.
- Caring?
- Good
- Staff had strong, meaningful relationships with people and supported their privacy, dignity, choices and family connections.
- Responsive?
- Good
- Care plans reflected people's communication needs, preferences and activities. Plans were reviewed when needs changed, and people were supported to raise concerns.
- Well-led?
- Good
- The manager and provider used audits, feedback, staff meetings and action plans to monitor the service. Staff said they felt supported and the management was open.
What inspectors found, January 2018
Hurst Green Road was rated Good; inspectors found safe, kind and personalised care with strong management.
The inspection visit took place on 19 July 2017 and was announced 48 hours beforehand. One inspector observed care, spoke with staff and a relative, reviewed three people's records and two staff records, and checked quality monitoring information.
The home supported up to four people with a learning disability or autistic spectrum disorder. Three people were living there during the inspection. Inspectors found enough trained staff, safe medicines practice, suitable risk assessments and good support with health, food and everyday choices.
People were treated with kindness and dignity. Staff knew people's communication needs, interests and preferences. The home also supported activities, family relationships, complaints and regular reviews of care.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection on 11 June 2015.
Consistent staffing
The home used regular staff who knew people's communication styles and care needs. Inspectors found enough staff to support people safely.
“There were enough staff at Hurst Green Road to support people safely and at the times they preferred.” from the report
Kind relationships
People had been supported by familiar staff for several years. Inspectors saw that people were comfortable with staff and asked them for help.
“This meant people had developed strong and meaningful relationships with their care workers.” from the report
Personalised support
Support plans recorded people's preferences, communication methods, interests and health needs. Staff updated plans when people's needs changed.
“People had a support plan which included information about what support they wanted from the service and detailed their preferences.” from the report
Activities and family links
People were supported to take part in activities they enjoyed and to maintain relationships with friends and family.
“People were supported to pursue their hobbies and interests both within and outside the home.” from the report
Strong oversight
The manager and provider checked care plans, medicines, training, feedback and staff practice. Improvements were recorded in action plans.
“The registered manager and provider completed checks to gain assurance the service being provided was of high quality.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure regular staff continue to support my relative and understand their communication style?
- 02How often are support plans and risk assessments reviewed when a person's needs change?
- 03How will you support my relative to make everyday choices about food, activities and healthcare?
- 04How do you involve relatives or an advocate in best-interest decisions?
- 05How can my relative or our family raise a complaint, and how will it be followed up?
This was a planned inspection covering all five CQC questions; the report says the overall and question ratings remained Good from the previous inspection on 11 June 2015. This explanation was written from the published report of 16 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hurst Green Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- April 2011
Registered with the Care Quality Commission on 5 April 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.