CQC report explained · a residential care home
What the CQC found at Huntley
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found systems to protect people, safe medicines management, enough staff and safe handling of accidents and incidents. Risks were assessed in a way that supported independence.
- Effective?
- Good
- People's needs were assessed, staff were trained and supervised, and people were supported with food, healthcare and day-to-day choices. Inspectors found the home understood the Mental Capacity Act and deprivation of liberty safeguards.
- Caring?
- Good
- Staff provided kind and compassionate care, respected privacy and dignity, and built trusting relationships. People and relatives were involved in care decisions, with communication aids used where needed.
- Responsive?
- Outstanding
- Care was highly personalised and staff supported people to pursue their interests, relationships and goals. Inspectors saw people taking part in activities they had chosen and receiving tailored support for health and communication needs.
- Well-led?
- Good
- The home was well managed, with a positive culture and systems to check and improve quality. People, relatives and staff were involved and their feedback was used.
What inspectors found, January 2019
Rated Good, with Outstanding responsive care and inspectors finding people safe, respected and supported to live the lives they choose.
Inspectors carried out a comprehensive, announced inspection on 19 November 2018. They spoke with the manager, staff, relatives and people living at the home, observed care, checked four people's care records and reviewed other records and feedback.
The home supported up to 11 people with learning disabilities, complex needs and autism. Seven people lived there at the inspection. Inspectors found good care in all areas except responsiveness, which was rated Outstanding.
People were kept safe, medicines were managed safely and staff had the right training and support. Inspectors found kind care, good involvement in decisions, support with health needs and a positive culture. The overall Good rating remained unchanged from the previous inspection, while responsive care improved to Outstanding.
Highly personalised care
Staff knew people very well and adapted care to their wishes, communication and needs. People were involved in reviewing their care in creative ways.
“Care was extremely personalised to meet the needs of individuals. People were at the centre of care planning and fully involved in the process.” from the report
Choice and independence
People were supported to make everyday choices, develop skills and take positive risks safely. Staff helped people live more independently and take part in community life.
“People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” from the report
Activities and relationships
Activities reflected people's interests and included community activities, work, holidays and new experiences. Staff also helped people maintain important family and social relationships.
“People had access to an extensive and wide variety of activities. Staff identified that activities were an integral part of people's lives and were led by people's choices.” from the report
Safe care and health support
Inspectors found safe medicines systems, trained staff and appropriate risk assessments. Staff responded to changes in people's health and worked with healthcare professionals.
“Medicines management continued to be safe. Staff who administer medicines were trained and had regular competency checks.” from the report
Kind and respectful staff
Staff built trusting relationships and respected privacy, dignity, equality and communication needs. Relatives and inspectors described care as compassionate.
“We observed positive interactions between people and staff, staff knew people well and had built trusting relationships.” from the report
Driveway suitability
minorA relative raised concerns about whether the driveway was suitable for people who use wheelchairs. The manager acted on this and was reviewing options with the provider to improve it.
“A relative had raised concerns regarding the suitability of the driveway for people who use wheelchairs.” from the report
Use of agency staff during recruitment
minorThe home was using agency staff while recruiting new staff. Inspectors said the same agency staff were used to support continuity and that agency staff received a detailed induction.
“The registered manager told us they were using agency staff whilst they were recruiting new staff.” from the report
- 01How is the driveway being reviewed or improved for people who use wheelchairs?
- 02How many agency staff are currently working here, and how are you maintaining continuity for residents?
- 03How would you support my relative's particular communication method, including any need for pictures, objects, signs or Makaton?
- 04How would you involve my relative in care reviews and decisions if they communicate in a very limited way?
- 05What activities and community opportunities could be matched to my relative's interests and goals?
This was a comprehensive inspection covering all five key questions, including the care, accommodation and management of the home. This explanation was written from the published report of 12 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Huntley
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- August 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- September 2011
Registered with the Care Quality Commission on 26 September 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.