CQC report explained · a residential care home
What the CQC found at Hunters Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2018
Hunters Lodge was rated Good; inspectors found safe, kind and personalised care, with effective leadership and no breaches reported.
The inspection was unannounced and took place on 18 and 25 September 2018. One inspector spoke with people living at the home, relatives, staff and a health and social care professional. They also reviewed care records, medicines, complaints, safeguarding, accidents, staff training and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks were assessed and managed, medicines were given safely, staff were trained, and people received support with their health, food and drink.
People were treated with kindness and respect. Care was tailored to individual needs and interests, including activities and support to build independence. The management team was described as open and approachable, with checks in place to monitor the quality of care.
Risk management
Inspectors found that risks to people's health, safety and wellbeing were assessed, recorded and kept under review. Staff had plans and handovers to help manage these risks.
“The known or foreseeable risks to people's health, safety and wellbeing had been assessed, recorded and kept under review by the provider.” from the report
Kind and respectful staff
Staff knew people well, adapted their communication and responded promptly when people became distressed. Inspectors saw people engaging comfortably with staff.
“Staff were attentive to people's needs and requests, and responded promptly to any signs of individuals becoming distressed.” from the report
Personalised activities
People were supported to take part in activities based on their interests and preferences, including social groups, gardening, swimming and horse-riding.
“People had support to participate in a range of social and recreational activities, based upon their interests and preferences.” from the report
Quality checks
The home used regular health and safety checks, audits and feedback from relatives, staff and professionals. Action plans were created where improvements were needed.
“The provider had a quality assurance framework in place to enable them to monitor and, where necessary, improve the quality and safety of the care and support people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and regularly review my relative's specific risks, and how will changes be shared between staff?
- 02How will my relative be supported to make choices about food, drink and daily activities?
- 03What communication methods, such as signs, symbols, easy-read information or other tools, would be used for my relative?
- 04How will you support my relative to maintain health appointments and manage any long-term medical conditions?
- 05How will my relative and our family be involved in care reviews and raising any concerns?
This was an unannounced comprehensive inspection covering all five CQC key questions; the previous inspection on 17 February 2016 had also rated the home Good. This explanation was written from the published report of 7 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hunters Lodge
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- April 2011
Registered with the Care Quality Commission on 4 April 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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11 live-in carers within about an hour of Herefordshire, County of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,410 a week. 10 can care for a couple. 8 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.