CQC report explained · a nursing home
What the CQC found at Hoylake Cottage
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Requires improvement
- Inspectors were assured that infection risks were being managed through visiting controls, testing, social distancing, safe admissions, protective equipment and cleaning arrangements.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2021
Inspected but not rated; Hoylake Cottage had strong infection-control arrangements during a targeted COVID-19 review.
Inspectors visited on 8 January 2021. The visit was announced and focused on infection prevention and control during the coronavirus pandemic.
They found safe arrangements for visitors, admissions, testing, social distancing and the use of personal protective equipment. People receiving end-of-life care, or visits judged to be in someone's best interests, could still receive visitors safely.
The service was inspected but not rated overall or for safety. This report therefore gives findings about infection control, rather than a full judgement on the quality of care.
Safe visiting
Visits were restricted, but the home made arrangements for essential visits and visits for people receiving end-of-life care or where visits were in someone's best interests.
“All visits were conducted in the persons own room and visitors were required to wear full PPE.” from the report
Safe admissions
New residents were admitted only after evidence of a negative COVID-19 test and were expected to self-isolate for 14 days.
“People were only admitted following evidence of a negative COVID-19 test.” from the report
Protective equipment
Inspectors found good supplies of protective equipment, with staff using and disposing of it correctly. Guidance and changing areas were available around the home.
“Stocks of the right standard of personal protective equipment (PPE) were well maintained and staff used and disposed of it correctly.” from the report
Family contact
The home helped people keep in touch with family and friends using technology, email and newsletters.
“Staff reassured people throughout the pandemic and provided them with the support they needed to maintain regular contact with their family and friends through the use technology.” from the report
Face-covering fit
minorThe manager had arranged extra professional support to make sure some other face coverings fitted staff properly. This was a minor issue being addressed during the inspection.
“The registered manager had arranged for additional professional support to ensure other face coverings were appropriately fitted to staff” from the report
- 01How are staff face coverings fitted and checked now?
- 02What visiting arrangements are currently in place for essential visits and visits at the end of life?
- 03How often are residents and staff tested, and what happens if someone has symptoms or tests positive?
- 04How are new residents tested and supported during their 14-day self-isolation?
- 05How will the home help my relative keep in contact with family and friends?
This was an announced targeted inspection of infection prevention and control practices; it did not provide ratings for the other key questions. This explanation was written from the published report of 19 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2020
Inspected but not rated; inspectors found good infection control and COVID-19 safety arrangements.
Inspectors visited the home on 5 August 2020. The visit was announced and focused on infection prevention and control during the COVID-19 pandemic.
They were assured that the home managed visitors, social distancing, admissions, testing, PPE, cleaning and possible outbreaks safely. Staff had infection control training and regular checks.
People said they felt safe and that staff wore the right PPE. The home also supported contact with family and friends through telephone, video calls and socially distanced visits.
This was not a full inspection and the service was not given an overall rating. The Safe question was also recorded as inspected but not rated.
Staff infection control training
Staff received infection control training and regular checks on their competence during the COVID-19 pandemic.
“Staff completed IPC training and regular competency checks to ensure they followed correct procedures and knew how to keep people safe during the COVID-19 pandemic.” from the report
PPE arrangements
PPE stations were available around the home, and staff were seen using the correct equipment.
“Well stocked and clearly signed personal protective equipment (PPE) stations were located around the service.” from the report
Family contact
The home supported people to stay in touch with family and friends through calls and socially distanced visits.
“People received support to stay in touch with family and friends through telephone and video calls and through socially distanced visits within the home.” from the report
Communication about safety
People, staff and families received regular updates about the precautions being taken and how to stay safe.
“People, staff and family members received regular updates to make sure they understood the precautions being taken, and how to keep people safe.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are staff's infection control training and competency checks repeated?
- 02How are the infection control lead, risk assessments and cleaning schedules monitored now?
- 03What arrangements are currently in place for visits from family and friends?
- 04How does the home manage new admissions, testing and possible infection outbreaks?
- 05What are the home's current ratings or evidence for caring, effective, responsive and well-led care, which this inspection did not assess?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; it did not assess the other four key questions and gave no rating. This explanation was written from the published report of 11 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hoylake Cottage
3 rated inspections over 2 years: the service has improved, from Requires improvement to Good.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2020Inspected but not ratedSafe: Inspected but not rated
- March 2018Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- November 2015Inspected but not ratedSafe: Requires improvement
- September 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- May 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Wirral
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 37 can care for a couple. 8 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.