CQC report explained · a residential care home
What the CQC found at House Martins Care Limited Number Two
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe, and staff understood safeguarding procedures. Risks were assessed and reviewed, medicines were managed safely, and inspectors found enough staff.
- Effective?
- Good
- Staff received induction, training, supervision and appraisals. People had health action plans and hospital passports, and were supported with healthcare, food and hydration.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. Communication was adapted for deaf people, including the use of British Sign Language, and people were encouraged to be independent.
- Responsive?
- Good
- Support plans reflected people's histories, choices and preferences. People took part in activities, community life and paid employment, and end of life care was personalised.
- Well-led?
- Good
- The home had an established manager, experienced staff and regular quality checks. Inspectors found an open culture and systems to monitor and improve the service.
What inspectors found, November 2018
House Martins Care Limited Number Two was rated Good; inspectors found safe, caring and personalised support with strong communication for deaf people.
The CQC carried out a comprehensive inspection on 18 and 19 October 2018. One inspector visited, using an independent British Sign Language interpreter. Inspectors spoke with people living in the home, staff, relatives and professionals, and checked care records, medicines, recruitment, training, complaints and management systems.
The home supported five deaf people living with a learning disability. Inspectors found enough suitably trained staff, safe medicines practice and regular checks on risks. People were supported to make choices, stay healthy, eat well and take part in activities, employment and community life.
Staff were described as kind, respectful and committed. Communication included British Sign Language and other methods suited to people's needs. Care plans were detailed and regularly reviewed, and end of life support was personalised.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was also rated Good at its previous inspection in January 2016, and inspectors found no serious risks or concerns.
Kind and respectful care
Inspectors saw staff interacting with people in kind and caring ways. People were supported with dignity, privacy and independence.
“Staff were observed to interact with people and each other in kind and caring ways.” from the report
Personalised support
Care plans recorded people's backgrounds, preferences, health needs and communication wishes. Plans and daily records were regularly reviewed.
“Each person completed a document called, "About Me" which was person centred and reflected the persons background and preferences.” from the report
Activities and independence
People chose from a broad range of activities and some were supported into part-time employment. Staff also encouraged people to cook, clean, shop and manage their own rooms.
“Staff were proactive at promoting activities and access to the wider community.” from the report
Strong management
The home had experienced leadership, regular staff meetings and several levels of quality checking. Staff said managers were approachable and involved.
“The management philosophy had not changed. It promoted a culture of openness and honesty and was genuinely focused on enhancing people's quality of life.” from the report
Choking-risk training was being arranged
minorOne person had recently been assessed as being at risk of choking. First aid training focusing on choking had been booked, so families may wish to check that this training was completed and kept up to date.
“First aid training had been booked and was going to focus on the risk of choking as one resident had recently been assessed as being at risk.” from the report
- 01How would you communicate with my relative using British Sign Language or their preferred communication method?
- 02Has all staff completed the first aid training focused on choking, and how is their competency checked?
- 03How would you support my relative to choose activities, access the community and develop independence?
- 04How are health action plans and hospital passports kept up to date?
- 05How would you support my relative if they needed end of life care or a hospital admission?
This was a comprehensive inspection covering all five CQC questions, and all five ratings were Good. This explanation was written from the published report of 27 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of House Martins Care Limited Number Two
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at House Martins Care Limited Number Two →
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Salford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 90 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.