CQC report explained · a residential care home
What the CQC found at House Martins Care Limited Number One
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using PPE safely, accessing testing, maintaining social distancing and managing infection outbreaks. No rating was awarded because the inspection focused only on infection prevention and control.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that the home had suitable COVID-19 infection prevention and control measures.
This was an announced, targeted inspection on 13 November 2020. It looked only at infection prevention and control during the coronavirus outbreak.
Inspectors were assured that visitors, new admissions and people living in the home were protected from infection. They found effective use of personal protective equipment, social distancing, shielding and testing.
The home had increased cleaning of frequently touched areas. Staff had training on managing COVID-19 risks and using protective equipment safely.
People and relatives were given information in an accessible way. Electronic devices helped people keep in touch with relatives and friends. No rating was awarded because this was a targeted inspection.
Infection control
The home had clear procedures for preventing and managing outbreaks. Cleaning of high-contact areas had been increased.
“Cleaning schedules had been increased during the outbreak, to ensure high contact areas, such as door handles, light switches and appliances were regularly cleaned during the day.” from the report
Testing and outbreak response
The home was using the government testing scheme. This helped it identify the outbreak quickly and take action to limit its spread.
“The home was accessing the government testing scheme, which had helped to identify the outbreak quickly and allowed action to be taken to minimise the spread of infection.” from the report
Communication and contact
People received accessible information about COVID-19 risks and how to stay safe. Technology helped people keep in touch with relatives and established social contacts.
“Information had been provided to people in an accessible way, so they understood what risks COVID-19 presented, why PPE use was required, and how they could remain safe.” from the report
Inspectors raised no specific concerns in this report.
- 01How are infection prevention and control arrangements being kept up to date since this inspection?
- 02How often are high-contact areas such as door handles, light switches and appliances cleaned?
- 03How are people and staff tested when there is a suspected infection outbreak?
- 04How will you explain infection risks and PPE requirements in an accessible way for my relative?
- 05How will my relative keep in touch with family and other people if visiting is restricted?
This was a targeted inspection of infection prevention and control during a coronavirus outbreak; it did not award an overall rating or assess the other areas of care. This explanation was written from the published report of 26 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2018
Rated Good; inspectors found safe, caring and personalised support, with strong communication and community activities.
The home provides specialist residential care and support for deaf people living with a learning disability. Five people were living there when inspectors visited on 18 and 19 October 2018.
Inspectors reviewed care records, medicines, staffing, recruitment, training, complaints, safety checks and management systems. They spoke with people, staff, relatives and professionals, using an independent British Sign Language interpreter.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably trained staff, safe medicines systems, kind care, regular health support, personalised activities and effective management.
The previous inspection in January 2016 also rated the service Good. Inspectors said the evidence continued to support this rating and found no serious risks or concerns.
Safe staffing
Inspectors found enough staff with suitable skills and experience. Recruitment checks were completed before staff started work.
“People were cared for by sufficient numbers of suitably skilled and experienced staff who were safely recruited.” from the report
Kind and respectful care
Staff showed empathy and compassion. People were treated with dignity and supported to make choices and develop independence.
“Staff were observed to interact with people and each other in kind and caring ways.” from the report
Communication
The home supported communication through British Sign Language, sign language training and other accessible methods. This was especially relevant because people using the service were deaf.
“Continuity of staff and continuity of people living in the home enabled the service to develop excellent methods of communication that included British Sign Language (BSL).” from the report
Activities and community life
People were supported to choose activities, spend time in the community and, in some cases, take part in paid employment.
“Individual activity schedules showed people had been supported to participate in a broad range of activities and interests including walking, drama and dance.” from the report
Medicines safety
Inspectors found that medicines were stored, given, recorded and disposed of safely. Staff had relevant training and records were accurate and up to date.
“Medicines were stored, administered, recorded and disposed of safely.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's preferred communication method, including British Sign Language if needed?
- 02How would you review and manage my relative's specific risks, such as choking, falls or medicine needs?
- 03Which activities and community opportunities could my relative choose from, and how would you support access to them?
- 04How would you support my relative with health appointments, hospital visits and changes to treatment?
- 05How often would you review my relative's care and support plan, and how would we be involved?
This was a comprehensive inspection covering all five key questions; the overall Good rating was unchanged from the previous inspection in January 2016. This explanation was written from the published report of 27 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of House Martins Care Limited Number One
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at House Martins Care Limited Number One →
- November 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at House Martins Care Limited Number One →
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Salford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 90 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.