CQC report explained · a residential care home
What the CQC found at Hourigan House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2021
Inspected but not rated; inspectors were assured about infection control, with some resources suggested for further development.
This was an announced, targeted inspection on 2 February 2021. It looked at infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was managing visitors, admissions, personal protective equipment, testing, social distancing, shielding, cleaning and outbreaks safely.
The home screened visitors' temperatures, took part in regular COVID testing and had a separate visiting pod with a Perspex screen. People were supported to stay in contact with loved ones by video calls, telephone calls and window visits.
The home was inspected but not rated. This means the visit did not provide a full quality rating for the service.
Visitor safety
Visitors had their temperatures taken to help screen for COVID-19.
“All visitors temperatures were taken to help screen people for COVID-19.” from the report
Safer visiting
A separate visiting pod with a Perspex screen meant visitors did not need to go through the home.
“A pod had been constructed with a Perspex screen for visitors to use when this was allowed.” from the report
Contact with loved ones
People could keep in touch through video calls, telephone calls and visits at the window.
“People were supported to maintain regular contact with loved ones through video calls, telephone calls and visits at the window.” from the report
Further development suggested
minorInspectors signposted the home to resources to develop its infection prevention and control approach. The report does not explain the specific area for development.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What infection prevention and control changes have been made since the inspection on 2 February 2021?
- 02What resources did inspectors suggest the home use to develop its approach?
- 03How are visitors currently screened and supported to visit safely?
- 04How does the home currently support people to keep in contact with loved ones?
- 05When was the home's infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide ratings for the other care areas. This explanation was written from the published report of 18 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced, comprehensive inspection on 03 December 2018. Inspectors spoke with people living in the home, relatives, staff and a health professional. They observed care and a mealtime, and checked care plans, staff records, policies and quality checks.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines support, suitable training and good links with health professionals.
People were treated with kindness and respect. Their care plans reflected their needs and preferences, activities were available, and managers listened to people and staff. The home also had systems for complaints, audits and service improvements.
The home was also rated Good at its previous inspection on 31 August 2016. The report says there was no evidence of serious risks or concerns at this inspection.
Safe care
Inspectors found safeguarding procedures, individual risk assessments, emergency plans and safe medicines processes. Staff were trained to recognise and respond to abuse concerns.
“People remained safe from the risks of abuse and ill-treatment.” from the report
Personalised care
Care records included people's routines, preferences, history and support needs. Records were updated when needs changed.
“Care files were detailed and person centred.” from the report
Activities and choice
People could take part in varied activities and trips, including arts and crafts, singing, games, shopping and community visits.
“People were provided with a wide range of indoor and outdoor activities.” from the report
Good management oversight
The management team used audits, meetings and surveys to monitor the service and gather views. Staff said their opinions were encouraged.
“The provider had systems in place to monitor the quality of the service and where necessary made changes to drive improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure staffing levels remain enough for each person's needs?
- 02How are care plans reviewed and changed when a person's health or support needs change?
- 03How are medicines checked, including medicines for people with swallowing difficulties?
- 04What activities and trips are currently available, and how do you match them to each person's interests?
- 05How are relatives involved in best-interest decisions when a person cannot make a decision for themselves?
This was an unannounced comprehensive inspection covering all five questions, and all five ratings were Good. This explanation was written from the published report of 12 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hourigan House Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Hourigan House Residential Care Home →
- January 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Hourigan House Residential Care Home →
- October 2017
Registered with the Care Quality Commission on 30 October 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Wigan
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.