CQC report explained · a residential care home
What the CQC found at Horse Fair Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, suitable risk assessments and trained staff supporting medicines. Equipment and the environment were safe and well maintained.
- Effective?
- Good
- People's physical, mental health and social needs were assessed and reviewed. Staff were trained, people had choices about food, and healthcare referrals were made promptly when needed.
- Caring?
- Good
- People and relatives described staff as kind, helpful and respectful. People were involved in decisions about their care and their privacy, dignity and independence were supported.
- Responsive?
- Good
- Care plans reflected people's needs, wishes and health changes. People could choose activities, received information in accessible formats and had ways to raise complaints.
- Well-led?
- Good
- Inspectors found approachable management, regular meetings and systems to monitor quality and learn from incidents, accidents, complaints and near misses.
What inspectors found, July 2019
Rated Good; inspectors found safe, kind and personalised care across all five areas they assessed.
This was an unannounced, planned inspection on 25 June 2019. Inspectors spoke with six people, two relatives and ten staff. They also observed care and reviewed care records, staff files and management checks.
The home provided accommodation or personal care for up to 72 people. At the inspection, 64 people were living there, including some people with dementia. Inspectors found people safe, with enough staff, suitable risk assessments and trained staff supporting medicines.
Inspectors found that care was effective and personalised. People had choices about their care, food and activities. Staff supported access to healthcare and treated people with kindness, dignity and respect.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall and individual rating as at the previous inspection, published on 25 April 2016.
Safe care and medicines
Staff understood people's risks, knew how to reduce harm and supported medicines safely. The home also had systems to respond to medicine errors and warnings.
“People were safely supported with their medicines by a trained and competent staff team.” from the report
Kind and respectful staff
People and relatives spoke positively about staff. Inspectors saw people being treated with dignity and supported to make their own choices.
“People told us they were treated with care by a helpful, kind and respectful staff team.” from the report
Personalised care
People and relatives helped develop and review care plans. Staff knew people's individual needs, preferences and wishes.
“People, and if needed those close to them, were involved in the development and review of their own care and support plans.” from the report
Good leadership
The management team was described as available, supportive and approachable. Quality checks and learning from incidents were in place.
“The management team had systems in place to monitor the quality of the service that they provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's care plan and involve our family when their needs change?
- 02How will you support my relative with medicines, including any 'when required' medicines?
- 03What activities are available, and how will you match them to my relative's interests and communication needs?
- 04How will you support my relative in an emergency, and where is their personal emergency evacuation plan kept?
- 05How will you support my relative's food preferences, cultural or religious needs and access to healthcare?
This was an unannounced planned inspection that assessed all five key questions, and the previous Good ratings remained unchanged. This explanation was written from the published report of 25 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Horse Fair Care Home
3 rated inspections over 4 years: the service has held its Good rating throughout.
- July 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.