CQC report explained · a nursing home

What the CQC found at Horkesley Manor

Requires improvementpublished 30 September 2022, 4 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Requires improvement; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the home run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Horkesley Manor.

The story over the years

Every inspection of Horkesley Manor

6 rated inspections over 7 years: the service has held its Requires improvement rating throughout.

September 2022Requires improvementcurrent rating
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
November 2020Inspected but not rated
Safe: Inspected but not rated
October 2019Goodup from Requires improvement
Safe: Requires improvementEffective: GoodWell-led: Good
September 2018Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
November 2017Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
October 2016Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
May 2015Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
October 2022
Registered with the Care Quality Commission on 12 October 2022.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

35 live-in carers within about an hour of Essex

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.

Michael F.

2 reviews

From £1,260 a week, 4 years caring

Based about 22 minutes from Essex. Can care for a couple

Martha P.

1 review

From £1,260 a week, 10 years caring

Based about 28 minutes from Essex. Can care for a couple

Sandra Ratanang M.

1 review

From £1,113 a week, 10 years caring

Based about 30 minutes from Essex. Can care for a couple

Nechelle F.

3 reviews

From £1,015 a week, 5 years caring

Based about 31 minutes from Essex. Can care for a couple

“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”

Liz L., about Sithembiso N.

“She brought fun and stimulation into mums life.”

Robert G., about Nechelle F.

See live-in carers near EssexProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.