CQC report explained · a nursing home
What the CQC found at Honeybourne House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, April 2018
Honeybourne House rated Good; inspectors found safe, kind and personalised care, with a privacy issue identified and addressed during the inspection.
This was an unannounced comprehensive inspection on 20 and 21 February 2018. The inspector observed people and staff, spoke with 12 staff members and reviewed care, medicine, recruitment and management records. Feedback was also gathered from social workers, advocates and the local authority safeguarding team.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitable staff, safe medicine systems, detailed care plans and staff who understood people's needs and communication methods.
People appeared happy and trusted staff. Care was kind and respectful, with activities and routines tailored to individuals. Inspectors found that some en-suite bathrooms did not provide enough privacy, but plans for doors or screening were put in place during the inspection.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs, with a registered nurse available around the clock in the nursing unit. Medicines were stored, recorded and given safely.
“People received their medicines safely from care staff who had received specific, updated training to safely carry out this task.” from the report
Kind and respectful care
Staff understood people's ways of communicating and responded with patience when people were distressed or uncomfortable. Inspectors saw people being treated with dignity and kindness.
“People received care from staff who were kind and who respected them as individuals.” from the report
Personalised support
Care plans described people's needs, preferences, routines and goals in detail. Staff used this information to support individual choices and daily lives.
“People's support plans included very clear and detailed information about people's health and social care needs.” from the report
Meaningful activities
People had access to activities and interests including music, instruments, sensory equipment, hobbies and karaoke. Information was adapted using pictures, signs and photographs where needed.
“We saw people were supported to occupy their time in a meaningful way.” from the report
Strong oversight
The management team carried out regular audits and sought views from people, relatives and other agencies. Staff said they felt supported and able to raise concerns.
“The provider had effective quality monitoring systems which ensured standards were maintained and constantly looked at ways to improve practice.” from the report
Bathroom privacy
needs fixingSome en-suite bathrooms in the nursing unit had no doors or screening. This could affect people's privacy and dignity, although plans for doors or suitable screening were put in place on the second inspection day.
“The absence of a door or screening meant people's privacy and dignity may not always be respected.” from the report
- 01Have doors or suitable privacy screens now been fitted to every en-suite bathroom in the nursing unit?
- 02How do staff check that each person's privacy and dignity are protected when they use the bathroom?
- 03How are staffing levels adjusted when people's needs change or when activities and appointments are planned?
- 04How are people's communication methods, food risks and personal preferences kept up to date in their care plans?
- 05How can relatives give feedback or raise a complaint, and how will the home show what action was taken?
This was an unannounced comprehensive inspection covering all five questions, and the previous Good ratings continued. This explanation was written from the published report of 4 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Honeybourne House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2011
Registered with the Care Quality Commission on 28 November 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Plymouth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 9 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.