CQC report explained · a residential care home
What the CQC found at Holyhead Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, visiting arrangements and the home's response to outbreaks. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed or rated in this targeted inspection.
- Caring?
- Good
- This area was not assessed or rated in this targeted inspection.
- Responsive?
- Good
- This area was not assessed or rated in this targeted inspection.
- Well-led?
- Good
- This area was not assessed or rated in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found strong infection control and visiting arrangements during a targeted COVID-19 inspection.
The inspection took place on 27 January 2022 and was announced one day in advance. It was a targeted inspection about infection prevention, control and visiting arrangements, including whether COVID-19 staffing pressures affected care.
Inspectors found up-to-date infection control policies and risk assessments. The home appeared clean and well maintained. Visitors had checks on arrival, including vaccination status, temperature checks and personal protective equipment. COVID-19 testing was carried out regularly for staff and people living at the home.
The service was inspected but not rated. This means the report does not give an overall quality rating or full ratings for all five areas of care.
Infection control planning
Detailed and current policies and risk assessments were in place to reduce infection risks.
“Detailed and up to date policies and risk assessments were in place to reduce the risk of infection to people living at the home.” from the report
Visitor safety
Visitors were checked on arrival and a booking system and designated visiting room were available.
“Comprehensive checks were in place for visitors on their arrival.” from the report
Testing and PPE
Staff and residents had regular COVID-19 testing, and staff were observed using PPE in line with government guidance.
“COVID-19 tests were carried out three times a week as a minimum for staff and every 28 days for people living at the home.” from the report
Clean environment
Inspectors found that the home appeared clean and well maintained.
“The home appeared clean and well maintained. Staff were observed wearing PPE in line with Government guidance.” from the report
Monitoring practice
The manager checked staff practice to monitor whether it matched their training.
“The manager monitored staff compliance by observing practice, to ensure that it was in line with their training.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing any COVID-19-related staffing pressures now, and what effect have they had on people's care?
- 02How often are staff and residents tested for COVID-19 now?
- 03How do you currently arrange visits, and can visits take place in the designated visiting room?
- 04How do you check that staff use PPE safely and follow their infection control training?
- 05How do you manage admissions and possible infection outbreaks?
This was a targeted inspection of infection prevention, control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 5 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with some bedrooms needing improvement.
This was an unannounced inspection on 28 January 2019. The home supported 23 people with mental health support needs and was registered for up to 26 people. Inspectors spoke with people, staff and the manager, reviewed care records and other records, toured the home and observed care.
The inspectors found that people were safe. Staff understood safeguarding, risks were assessed, medicines were handled safely and staffing matched people's needs. Staff were trained and supported, and people's healthcare, food and daily care needs were met.
People were treated with kindness, dignity and respect. Care plans included people's preferences and were regularly reviewed. People and families could be involved in care planning, raise concerns and make complaints.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. It was also rated Good at the previous inspection, published on 25 December 2015.
Safe staffing and risk support
Staffing levels were judged adequate, and risk assessments helped people remain safe while keeping their independence.
“Risk assessments were person centred and aimed at supporting people to safely follow their interests and maintain their independence.” from the report
Kind and respectful care
Staff knew people well, gave them time and supported their personal preferences and dignity.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised care planning
Care plans recorded people's needs, routines and preferences, and were reviewed when people's needs changed.
“Each person's plan was regularly reviewed and updated to reflect their changing needs.” from the report
Active quality monitoring
The manager used quality checks, feedback and action plans to monitor the service and make improvements.
“The registered manager had quality monitoring systems in place to continually review and improve the quality of the service provided.” from the report
Some bedrooms needed improvement
minorMost bedrooms inspected were clean and of a good standard, but some were not. One room had heavily stained carpets and curtains, and a refurbishment schedule was in place.
“Most bedrooms were clean and of a good standard, but some bedrooms we looked in were not.” from the report
- 01Which bedrooms needed cleaning or refurbishment, and what work has now been completed?
- 02How will you support my relative to keep their bedroom clean if their support needs make this difficult?
- 03How will my relative be involved in creating and reviewing their care plan?
- 04What activities and community opportunities would be suitable for my relative?
- 05How can my relative or family raise a concern, and how will the home keep us informed about the outcome?
This was an unannounced inspection covering all five CQC questions, including care, the premises, staffing, records, safeguarding and quality monitoring. This explanation was written from the published report of 21 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Holyhead Care Centre
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.