CQC report explained · a residential care home
What the CQC found at Holmes Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, suitable risk assessments and systems for managing incidents. They did find that improvements were needed to make sure medicines were given as prescribed.
- Effective?
- Good
- Staff had the skills and training needed. People had choices of food, drinks and snacks, received support with health needs, and were supported in line with consent and best-interest requirements.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people well and involved them and their representatives in decisions about care.
- Responsive?
- Good
- Care was person-centred and people were supported with relationships, activities and cultural or religious needs. Some care plans did not contain fully up-to-date information, but managers were updating them.
- Well-led?
- Good
- Managers were accessible and there were systems to monitor care quality and act on feedback. Day-to-day management was being handled by an interim manager, supported by other managers.
What inspectors found, June 2022
Rated Good; inspectors found kind, safe care, but medicines and some care records needed improvement.
This was the home’s first inspection. Inspectors visited without notice on 28 and 29 April 2022. They spoke with people living there, relatives and staff, and reviewed care, medicines and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, skilled care, kind treatment, suitable food and activities, and managers who monitored care quality.
There were two areas needing attention. Inspectors found one medicines issue and some care plans were not fully up to date. Managers acted straight away on the medicines issue and updated a care plan during the inspection.
Enough staff
Inspectors found that staffing levels and deployment were sufficient to meet people's needs safely and promptly.
“There were sufficient numbers of staff who were efficiently deployed to meet people's needs in a safe and timely manner.” from the report
Kind and respectful care
People were treated as individuals. Staff showed compassion and respected people's dignity, privacy and choices.
“People were treated like they mattered. Staff were kind and compassionate, they interacted with people who used the service in a caring manner.” from the report
Activities and relationships
The home supported people to keep in touch with family and friends and offered activities to reduce social isolation.
“The service arranged a variety of social activities including trips to the community and visits from local groups to promote people's interest and social stimulation.” from the report
Quality monitoring
Managers used monitoring systems and feedback to identify ways to improve the quality of care.
“The provider had systems in place to monitor the quality of care delivered and people's experience at the service.” from the report
Medicines instructions
needs fixingInspectors found that improvements were needed to ensure medicines were given as prescribed. One person did not have the recommended spacing between meals and taking their medicine, although managers took immediate action.
“We found improvements were required to ensure people received their medicines as prescribed by their doctor.” from the report
Care plans not always current
needs fixingSome care plans did not contain all the relevant, up-to-date information about people's needs and care. Managers were already updating them and corrected one during the inspection.
“Care plans did not always reflect up to date information.” from the report
- 01How do you now check that each person's medicines are given with the correct instructions, including any required spacing between meals and medicines?
- 02How often are care plans reviewed, and how do you make sure they reflect each person's current needs and choices?
- 03Who is responsible for the day-to-day running of the home, and how is the interim manager supported?
- 04What activities are available for my relative, including activities outside the home and support to maintain relationships?
- 05How are relatives involved in care planning and decisions about care?
This was an unannounced first inspection covering all five CQC key questions, the premises and care provided, as well as infection prevention and control measures. This explanation was written from the published report of 7 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Holmes Court Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2020
Registered with the Care Quality Commission on 19 March 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.