CQC report explained · a residential care home
What the CQC found at Hollywood Rest Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were safe. They found arrangements for testing, PPE, social distancing, visitor checks and managing outbreaks.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, December 2020
Inspected but not rated; inspectors found good infection-control practice during a COVID-19 outbreak.
This was a targeted, announced inspection on 9 November 2020. It looked at infection prevention and control because the home had an outbreak of COVID-19.
Inspectors were assured that the home used safe infection-control measures. These included testing, personal protective equipment, social distancing, visitor checks, safe admissions, hygiene measures and arrangements to manage the outbreak.
The inspection did not give an overall rating or a rating for the safe question. It was a focused check of infection control, not a full inspection of the home's care.
COVID-19 response
The home responded quickly when people tested positive. It used a separate floor and designated staff to help reduce the spread of infection.
“The registered manager and staff responded quickly when people tested positive for COVID-19.” from the report
Family access to records
Relatives could view digital care plans and daily records, giving them information about their family member's care.
“Relatives had access to their family members digital care records so they could see care plans and daily records.” from the report
Activities and wellbeing
Staff supported people with activities including singing, dancing, games and coffee mornings.
“Staff engaged people in activities such as singing and dancing, games that included 'play your cards right' and coffee mornings to promote people's well-being.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing COVID-19 or other infection outbreaks, and is there still a separate area for people who test positive?
- 02What testing and PPE arrangements are currently in place for residents, staff and visitors?
- 03Can relatives still access digital care plans and daily records?
- 04How do you support residents to keep in touch with relatives when visits are restricted?
- 05What activities are available for people, including those living with dementia?
This was a targeted inspection of infection prevention and control during a COVID-19 outbreak; it did not provide ratings for the other areas of care. This explanation was written from the published report of 12 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Rated Good; inspectors found kind, personalised care and effective management, with some people wanting more community activities.
This was an unannounced, comprehensive inspection on 25 and 26 March 2019. One inspector reviewed care records, staff files, medicines and other safety records. They spoke with people, relatives, staff and health and social care professionals, and observed care where people could not share their views.
The home provided care for 33 older people, some living with dementia. Inspectors found that people were safe, treated with dignity and respect, and supported by staff who understood their needs and preferences. Staff supported people's health, nutrition, communication and independence.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. The report says improvements had been made and that no enforcement action was required.
Kind and respectful care
People were treated with kindness, dignity and respect. Staff knew people's histories and preferences and used this knowledge to build positive relationships.
“People were supported by staff that were caring, compassionate and treated with dignity and respect.” from the report
Personalised support
Care plans described people's individual needs, communication methods and preferences. Staff supported people to make choices and remain as independent as possible.
“Care plans were personalised to the individual and recorded details about each person's specific needs and how they liked to be supported.” from the report
Skilled staff
Staff received induction, supervision, appraisals and regular training. Inspectors found they had the skills and knowledge to meet people's needs.
“People received effective care and treatment from competent, knowledgeable and skilled staff who had the relevant qualifications to meet their needs.” from the report
Good safety systems
The home managed risks, medicines, staffing and infection control. The manager reviewed accidents and incidents so that changes could be made.
“Accidents and incidents were reported and monitored by the registered manager to identify any trends.” from the report
Open management
People, relatives and staff said management was approachable and listened to feedback. Audits and an online care-record system supported oversight of care.
“The management team carried out audits to monitor the quality of the service.” from the report
More community activities
minorSome people and relatives said they would like more opportunities to take part in activities in the community. The manager said they were looking at improving activities and links with local services.
“Some people and their relatives told us they would like to do more activities in the community.” from the report
- 01What new community activities have been introduced since the inspection?
- 02How do you make sure each resident's care plan reflects their current needs and preferences?
- 03How are medicines checked and recorded using the online medicines system?
- 04How will you support my relative to stay independent and maintain their relationships?
- 05How can relatives raise concerns, and how will we be told what action has been taken?
This was an unannounced comprehensive inspection of the care home, covering accommodation and nursing or personal care and all five CQC questions. This explanation was written from the published report of 26 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hollywood Rest Home Limited
6 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- February 2017Requires improvementstayed Requires improvementEffective: Requires improvementResponsive: GoodWell-led: Good
- June 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- March 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 15 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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