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CQC report explained · a residential care home

What the CQC found at Hollywell Court Residential Home

Goodpublished 24 February 2023, 3 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Hollywell Court Residential Home.

The story over the years

Every inspection of Hollywell Court Residential Home

4 rated inspections over 8 years: the service has held its Good rating throughout.

  1. February 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. December 2020Inspected but not rated
    Safe: Inspected but not rated
  3. November 2019Goodstayed Good
    Safe: GoodResponsive: GoodWell-led: Good
  4. January 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. March 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  6. January 2024

    Registered with the Care Quality Commission on 3 January 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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This home

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Care at home

At least 100 live-in carers within about an hour of Leicester

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,270 a week. 83 can care for a couple. 12 years' experience on average.

Eugene M.
1 review
From £1,260 a week, 17 years caring
Based about 12 minutes from Leicester. Can care for a couple
Omoikhefe Isabel O.
2 reviews
From £1,117 a week, 18 years caring
Based about 12 minutes from Leicester. Can care for a couple
Saneliso G.
1 review
From £1,127 a week, 18 years caring
Based about 12 minutes from Leicester. Can care for a couple
Dorcas H.
1 review
From £980 a week, 14 years caring
Based about 12 minutes from Leicester. Can care for a couple
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Caroline C., about Mary K.
“Tino was the most wonderfully rounded, empathetic and intuitive person. He not only developed a great relationship with Neville but also had a great working relationship with our existing carer.”
Anne H., about Tinotenda C.
See live-in carers near LeicesterProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.