CQC report explained · a residential care home
What the CQC found at Holly Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff on duty, prompt responses to call bells, safe medicines practice and regular safeguarding training. Risks to people's health, safety and welfare were assessed and reviewed when circumstances changed.
- Effective?
- Good
- People had assessed and regularly reviewed care plans. Staff were trained and supported, people received suitable food and drinks, and staff helped them access healthcare services.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were supported to make everyday choices, follow their own routines and remain as independent as possible.
- Responsive?
- Good
- Care was personalised around people's preferences, interests and needs. Staff supported hobbies and end-of-life wishes, and people knew who to speak to if they had concerns.
- Well-led?
- Good
- Inspectors found approachable management, regular quality checks, staff meetings and feedback from people, relatives and staff. The home used action plans and worked with health and social care professionals.
What inspectors found, April 2019
Holly Lodge was rated Good; inspectors found safe, kind and personalised care, with one corridor needing redecoration and new flooring.
This was an unannounced planned inspection by one inspector on 4 March 2019. The inspector spoke with three people living in the home, three relatives and staff. They observed care and checked care records, medicines records, training records, rotas and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from avoidable harm, received medicines safely and had their risks assessed. Staff supported people kindly and respected their choices, privacy and independence.
People had personalised care plans, suitable food and regular access to drinks. Staff supported healthcare needs and worked with other professionals. The home had monitoring systems, staff training and feedback arrangements to help maintain care quality.
One ground floor corridor needed redecoration and replacement flooring. The manager said this work was expected to start in the following few months. The home had also been rated Good at the previous inspection, published in October 2015.
Safe care
People's risks were assessed and managed, and staff knew how to protect people from abuse and avoidable harm.
“People were safe and protected from avoidable harm. Legal requirements were met.” from the report
Kind and respectful staff
Staff spent time talking with people, supported their choices and protected their privacy and dignity.
“The staff were caring and kind and understood what was important to people.” from the report
Personalised support
Care plans covered people's individual needs, preferences and daily lives. Staff encouraged people to follow their interests and do as much as possible for themselves.
“Each person had an individual set of care plans that covered all aspects of their care and daily lives.” from the report
Good leadership
Management carried out regular checks, involved people and staff in giving feedback, and used action plans to identify improvements.
“Quality assurance checks put in place by the provider were being undertaken regularly” from the report
Corridor needed refurbishment
minorOne ground floor corridor needed redecoration and replacement flooring. The manager said the refurbishment was due to begin in the following few months.
“We saw that one ground floor corridor which served a number of rooms was in need of redecoration and replacement of suitable flooring.” from the report
- 01Has the ground floor corridor now been redecorated and had its flooring replaced?
- 02How will you assess and review my relative's risks when their health or mobility changes?
- 03How would you support my relative if they needed a softened diet or help to maintain eating and drinking?
- 04How are my relative's personal routines, interests, cultural needs and choices recorded and followed?
- 05How would you involve my relative and our family in planning end-of-life care, if needed?
This was an unannounced planned inspection covering all five questions and the overall quality of the home. This explanation was written from the published report of 13 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Holly Lodge
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 23 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Dudley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 88 can care for a couple. 10 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.