CQC report explained · a residential care home
What the CQC found at Holly Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Inspected but not rated; inspectors found strong infection control, clean surroundings and support for people's social contact.
This was an announced, targeted inspection on 18 March 2021. It looked at how the home was preventing and controlling Covid-19 infections.
Inspectors found suitable arrangements for visitors, testing, personal protective equipment, cleaning, social distancing and managing possible outbreaks. They were assured that people were admitted safely and that the infection control policy was up to date.
The home was clean and well maintained. Staff supported people's social and emotional wellbeing through video calls and a visiting plan. The service was inspected but not rated, so this report does not give a full overall quality rating.
Infection control
Inspectors found systems to reduce the risk of visitors bringing infections into the home or spreading them.
“We were assured that the provider was preventing visitors from catching and spreading infections.” from the report
PPE and testing
Staff were following government PPE guidance, supplies were sufficient, and ongoing testing was in place for visitors, staff and residents.
“A documented ongoing testing regime was in place for visitors, staff and people living in the home.” from the report
Clean environment
The home was clean and well maintained, with regular and enhanced cleaning.
“We observed the home to be clean and well maintained. All areas of the home were subject to regular and enhanced cleaning regimes.” from the report
Social contact
Staff supported people's emotional wellbeing through alternative ways to keep in touch, including video calls.
“Alternative forms of maintaining social contact were in place including regular video calls.” from the report
Inspectors raised no specific concerns in this report.
- 01How has the visiting plan changed since the inspection in March 2021?
- 02What testing arrangements are currently in place for visitors, staff and people living in the home?
- 03How do you manage a suspected or confirmed infection outbreak?
- 04How do you support residents to maintain social contact when visits are restricted?
- 05What are the home's current ratings for the areas this targeted inspection did not cover?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 30 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and personalised care, with some safety and activity shortfalls noted.
This was an unannounced comprehensive inspection on 18 April 2018. Two inspectors observed care, spoke with relatives and staff, reviewed support records and recruitment files, and looked around the home.
The home supported 12 people with learning disabilities and complex health needs. Inspectors found good care in all five areas: Safe, Effective, Caring, Responsive and Well-led. Medicines were managed safely, staff were trained, people were treated with dignity, and care plans reflected people's needs and choices.
Inspectors identified some issues during the visit. These included safety points that were addressed immediately, a high fridge temperature in one kitchen, and limits on some activities because minibus drivers were not always available. The home remained rated Good, and the report says it met all relevant fundamental standards.
Safe medicines practice
Staff received medicines training and their competence was checked. Inspectors found that people received medicines when they needed them.
“People received their medicines when they needed them and the procedures for managing medicines safely were methodical and robust.” from the report
Personalised support
Care plans recorded what mattered to people and how they wanted to be supported. Staff encouraged independence through everyday activities.
“People's care plans contained information on what was important to them to enable staff to deliver personalised care.” from the report
Kind and respectful care
Inspectors saw staff explain what they were doing, involve people in their care and treat them with dignity.
“We observed staff were caring throughout our inspection and involved people in their care by keeping them informed about what they were doing at all times when delivering care.” from the report
Visible management
The manager was present in the home and staff said they felt supported and able to raise issues. Regular audits were used to monitor quality.
“The registered manager was very visible in the service and was involved in how the home was run.” from the report
Safety points needed action
needs fixingInspectors found several observations where safety could have been compromised if people had been able to move around without assistance. The manager arranged for these points to be resolved immediately.
“At the time of our inspection there was no one living at Holly Court who was independently mobile, however we made a number of observations where safety could have been compromised, if people had been able to mobilise themselves without assistance.” from the report
High fridge temperature
minorThe temperature of one kitchen fridge was high during the inspection. The issue was discussed with the manager and instructions were given for it to be resolved.
“During the inspection we saw the fridge temperature in one kitchen was high; we saw this had been discussed with the manager and maintenance and instructions were given to resolve the issue.” from the report
- 01What safety issues were identified during the inspection, and how were they resolved?
- 02How do you check and record fridge and other food storage temperatures now?
- 03How do you make sure people get the outings and activities in their support plans when minibus drivers are unavailable?
- 04How are people and relatives involved in reviewing care plans and choosing activities?
- 05How do you check that staff remain competent to give medicines safely?
This was an unannounced comprehensive inspection covering all five CQC questions; the home remained Good overall and the Effective rating improved to Good. This explanation was written from the published report of 26 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Holly Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 3 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Kirklees
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Most charge £980 to £1,260 a week. 86 can care for a couple. 11 years' experience on average.
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