CQC report explained · a residential care home
What the CQC found at Holendene Way
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, reviewed risk assessments, safe medicines systems and safeguarding procedures. They also found infection control procedures and action to learn from incidents.
- Effective?
- Good
- The home had improved since the previous inspection. Capacity assessments were specific, health referrals were timely, and staff received training, supervision and competency checks.
- Caring?
- Good
- People and relatives said they were happy with staff. Inspectors saw a relaxed and friendly atmosphere, respect for privacy and dignity, and support for people's choices and independence.
- Responsive?
- Good
- Care reflected people's likes, dislikes and communication needs. People were supported to take part in activities and complaints information was available in an easy-read format.
- Well-led?
- Good
- Quality checks were completed and action plans were used when improvements were needed. However, there was no registered manager in post at the time of the inspection.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care, with no registered manager in post.
The announced inspection took place on 19 June 2018. Inspectors observed care, spoke with people, staff, managers and a relative, and checked care records, staff files and quality checks.
The home was rated Good in all five areas. People were found to be safe, supported by trained staff, treated with kindness and helped to make choices and stay independent.
The report says the home continued to support up to four adults with a learning disability. It found no serious risks or concerns. The previous rating was also Good, although the Effective rating had improved from the last inspection.
Safe staffing
Inspectors found enough staff to meet people's needs, including one-to-one support and help when people wanted to go out.
“There were enough staff available to meet people's needs.” from the report
Kind and respectful care
People and relatives were positive about staff. Inspectors saw staff treating people with kindness and supporting privacy, dignity and personal choice.
“The atmosphere was relaxed and friendly. We saw staff laughing and joking with people.” from the report
Promoting independence
People were supported to make meals and drinks, plan activities and manage parts of their daily routines themselves.
“We saw people access the kitchen and make breakfast and drinks for themselves independently.” from the report
Improved effectiveness
The report says the home had improved in areas that were concerns at the previous inspection, including capacity assessments and access to health professionals.
“At this inspection we found improvements had been made and the rating had improved to good.” from the report
Personalised communication
The home adapted information for people's communication needs, including using pictures and pictorial versions of important documents.
“Other information such as minutes to residents meeting and the complaints procedures had been adapted to ensure a pictorial version was available for this person to read and use.” from the report
No registered manager
needs fixingThere was no registered manager in post. A care coordinator was responsible for running the home, and the provider was asked to explain what action it was taking.
“There was not a registered manager in post. There was a care coordinator who was responsible for managing the home.” from the report
- 01Who is currently responsible for managing the home, and is there now a registered manager in post?
- 02What action was taken after the inspection about the lack of a registered manager?
- 03How are people's capacity assessments kept specific and up to date?
- 04How are medicines errors recorded, reviewed and shared with staff?
- 05How are activities and communication methods matched to each person's preferences and needs?
This was an announced inspection covering all five questions and the overall rating; the report used a shorter format because the overall rating had not changed. This explanation was written from the published report of 18 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Holendene Way
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- September 2013
Registered with the Care Quality Commission on 4 September 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.