CQC report explained · a residential care home
What the CQC found at Hob Meadow
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were assessed and reviewed, safeguarding procedures were understood, staffing levels were considered sufficient and medicines were managed safely.
- Effective?
- Good
- Staff received training and supervision. People had suitable food choices, support from health professionals and an adapted home.
- Caring?
- Good
- Staff respected people's privacy and dignity and encouraged them to be independent and make choices about their day.
- Responsive?
- Good
- People were involved in care reviews, staff knew their needs and preferences, and people could take part in activities they enjoyed.
- Well-led?
- Good
- There was a registered manager, staff felt able to raise concerns and quality checks were used to make improvements.
What inspectors found, February 2018
Hob Meadow was rated Good overall; inspectors found safe, kind and responsive care across all five areas.
The inspection was unannounced and took place on 9 January 2018. One inspector observed care, spoke with three people, two staff members and the registered manager, and reviewed care and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practices, suitable training, support from health professionals and care that promoted choice and independence.
People's care was reviewed with them, activities were available and complaints were handled under the home's procedures. Quality checks were used to identify and make improvements. The home had also been rated Good at the previous inspection.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were stored, given and recorded safely.
“People's medicines were managed in a safe way. Records and our observations confirmed there were effective systems in place to store, administer and record medicines” from the report
Choice and independence
People were encouraged to do what they could for themselves and make choices about their daily lives.
“People were encouraged to be independent and make choice in their lives.” from the report
Kind and respectful care
Staff protected people's privacy and dignity and supported important relationships with family and friends.
“People's privacy and dignity continued to be upheld.” from the report
Activities and community life
People could take part in activities they enjoyed, including shopping, swimming, discos and visits to the park.
“People accessed the community to participate in activities they enjoyed.” from the report
Learning and improvement
The home investigated incidents and used quality checks and action plans to improve care.
“This meant when incidents had occurred the provider had systems in place so that improvements could be made and lessons learnt.” from the report
Complaint outcome was not discussed
minorThe report says there was no one available to discuss the outcome of a complaint they had made. This was a minor limitation in the inspection evidence, not a breach.
“There was no one available to discuss the outcome of the complaint they had made.” from the report
- 01How will you assess and review my relative's individual risks and care needs?
- 02How will you support my relative to make daily choices and remain as independent as possible?
- 03What activities and community visits could my relative take part in?
- 04How will you support my relative to attend health appointments and receive specialist help if needed?
- 05How are medicines checked, recorded and reviewed, and what action is taken if an error occurs?
This was an unannounced inspection covering the home, the care provided and all five CQC questions, with observations, interviews and checks of care and management records. This explanation was written from the published report of 2 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hob Meadow
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 8 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
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