CQC report explained · a residential care home
What the CQC found at Hipswell Highway
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable staffing, clear risk assessments and safe medicines management. Staff understood how to recognise and report abuse and how to reduce risks.
- Effective?
- Good
- Care records were reviewed when people's needs changed. Staff had relevant training and supported people with meals, consent, day-to-day choices and health and care needs.
- Caring?
- Good
- Staff were kind, patient and respectful. People and relatives were involved in care planning, and staff supported privacy, dignity, independence and personal beliefs.
- Responsive?
- Good
- Care plans were detailed and based on people's physical, mental, social and personal needs. People had activity planners based on their interests, and the one complaint received had been resolved promptly.
- Well-led?
- Good
- Inspectors found clear responsibilities, visible management and regular quality audits. Informal discussions with people and staff were ongoing, but annual surveys had not yet been completed.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with annual feedback surveys not yet completed.
This was the home's first planned CQC inspection. It was a comprehensive, announced visit on 29 January 2019. An inspector spoke with people living there, a relative, managers and staff, and reviewed care, staffing, medicines and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found suitable staffing, safe medicines systems, trained staff and detailed care plans.
People were treated with kindness, dignity and respect. Staff supported people's choices, independence, activities and community life. Managers used audits and worked with other organisations to monitor the service and make improvements.
Kind and respectful staff
Inspectors observed staff treating people with kindness, patience and respect. Staff supported privacy and helped people maintain independence.
“We observed they spoke with people in a respectful way and were kind, caring and patient when supporting people.” from the report
Safe staffing and medicines
Staffing levels were suitable for people's needs, and staff said there were no shortages. Medicines were given at the correct times by trained staff.
“We looked at medication records and found people's medicines were managed safely.” from the report
Good oversight
Managers used audits covering areas such as medicines, care records, the environment and infection control. They also worked with other organisations.
“The registered manager completed a range of quality audits to ensure they provided an efficient service and constantly monitored Hipswell Highway.” from the report
Annual feedback surveys not completed
minorThe home had issued annual surveys to relatives and residents, but these had not yet been completed at the time of the inspection.
“Surveys were given out to relatives/residents annually. As yet these had not been completed however were in the process of distributing to relevant parties.” from the report
- 01Have the annual surveys for residents and relatives now been completed, and what changes were made as a result?
- 02How will you assess and manage the specific risks and support needs of my relative?
- 03How will my relative be involved in developing and reviewing their care plan?
- 04What activities and community opportunities could be included in my relative's individual activity plan?
- 05How would you support my relative's cultural, religious, privacy and independence needs?
This was a comprehensive first inspection of the care home, covering all five CQC question areas and both the premises and the care provided. This explanation was written from the published report of 14 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hipswell Highway
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017
Registered with the Care Quality Commission on 1 March 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.