CQC report explained · a residential care home
What the CQC found at Hinstock Manor Residential Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks. They also asked about COVID-19-related staffing pressures and were told measures were in place to reduce their impact.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; Hinstock Manor had strong COVID-19 infection-control arrangements, but this visit did not assess the home's overall quality.
Inspectors carried out an announced, targeted inspection on 27 January 2022. It focused on infection prevention and control during a COVID-19 outbreak, and on whether staffing pressures affected care.
Inspectors were assured that the home was managing infection risks. This included visitor checks, masks, temperature checks, testing, protective equipment, social distancing, cleaning and arrangements for admitting people safely.
The home supported visiting during outbreaks through visiting pods, essential care giver arrangements, virtual visits, window visits and telephone calls. Staff had up-to-date guidance and training, including support from an infection prevention champion.
The service was inspected but not rated. This means the report does not give an overall Good, Requires Improvement or Inadequate rating, and it does not provide a full assessment of all five areas of care.
Visitor infection checks
The home had several checks at the entrance, including mask checks, temperature checks, vaccination passport records and lateral flow test records.
“Robust visitors checks were in place and an electronic device identified whether visitors' masks were correctly in place.” from the report
Visiting arrangements
A separate visiting pod helped relatives and friends visit safely. The home also supported visits during outbreaks and at the end of life.
“People living in the home benefitted from a separate visiting pod for relatives and friends, this enabled them to receive visits from family members safely.” from the report
Staff infection-control support
Staff had current guidance and training. An infection prevention champion was available to advise on safe practice.
“A trained infection prevention champion provided advice and guidance for safe infection control practices.” from the report
Managing outbreaks
The home used different ways to keep people connected during infection outbreaks, including electronic devices, window visits and telephone calls.
“People who were positive with COVID-19 continued to receive visitations through virtual meetings supported by electronic devices, window visits and telephone calls.” from the report
Inspectors raised no specific concerns in this report.
- 01What staffing pressures are affecting the home now, and how do you make sure they do not affect residents' care?
- 02How are visitor masks, temperatures, vaccination status and lateral flow tests checked and recorded?
- 03How would my relative receive visits if there were another infection outbreak?
- 04How often are staff given infection-control training, and who provides advice when staff are unsure about safe practice?
- 05How do you support residents who cannot have face-to-face visits during an outbreak?
This was a targeted inspection of infection prevention and control and staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 9 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 29 October 2019. One inspector and an Expert by Experience spoke with people, relatives and staff, observed care, and checked care, medicines, incident and management records.
The home was rated Good overall. Safe, Effective, Caring, Responsive and Well-led were all rated Good. Inspectors found enough staff, safe medicines support, personalised care plans, kind relationships and access to healthcare.
The home had systems for safeguarding, complaints, quality checks and learning from incidents. The previous rating was also Good, published on 4 May 2017.
Safe medicines support
Trained staff supported people with medicines safely. The home had guidance for medicines given only when needed and processes for dealing with errors.
“People received safe support with their medicines by trained and competent staff.” from the report
Kind relationships
People said staff were kind, patient and considerate. Inspectors saw that staff knew people's individual needs and preferences.
“People received help from a kind and supportive staff team with whom they had developed caring relationships.” from the report
Personalised care
People and those close to them were involved in care planning and reviews. Plans included life histories, preferences and changes in health.
“People, and if needed those close to them, were involved in the development and review of their own care and support plans.” from the report
Quality monitoring
The provider and area manager used audits and monitoring reports to identify improvements. Staff also discussed incidents and how to reduce repeat events.
“Processes to assess and check the quality and safety of the service were completed.” from the report
Support with eating
People had meal choices and alternatives. Staff supported people who needed help to eat at a pace that suited them.
“When people needed additional support to eat we saw this was provided at a pace to suit them.” from the report
Inspectors raised no specific concerns in this report.
- 01What progress has been made with the application to register the manager with the CQC?
- 02How will you assess and support my relative's specific risks, such as falls, nutrition or moving and handling?
- 03How will you make sure my relative's care plan is reviewed when their health, preferences or communication needs change?
- 04What activities, religious services and community links would be available for my relative?
- 05How would you support my relative's healthcare and end of life wishes?
This was an unannounced planned inspection of the care, premises and management arrangements, covering all five CQC questions. This explanation was written from the published report of 17 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hinstock Manor Residential Home Limited
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Hinstock Manor Residential Home Limited →
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Hinstock Manor Residential Home Limited →
- May 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- September 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- April 2011
Registered with the Care Quality Commission on 13 April 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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