CQC report explained · a residential care home
What the CQC found at Hindson House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable staffing, safeguarding systems, risk assessments, infection control and medicines procedures. Staff recruitment checks had improved and full employment histories were available.
- Effective?
- Good
- People's needs and choices were assessed and regularly reviewed. Staff received an eight-day induction and ongoing training, and worked with health and social care professionals.
- Caring?
- Good
- Staff had respectful and caring relationships with people. Inspectors saw staff promoting privacy, dignity, independence and choice.
- Responsive?
- Good
- Care was planned around people's needs, interests and preferences. People could give feedback in different ways, including picture cards and easy-read forms, and complaints were recorded and investigated.
- Well-led?
- Good
- The manager promoted a person-centred culture and used audits, feedback and action plans to improve the service. Relatives and staff were involved through calls, meetings and other feedback methods.
What inspectors found, May 2018
Hindson House is rated Good; inspectors found safe, kind and personalised care, with improvements made to staff recruitment records.
This was an unannounced, comprehensive inspection on 26 February 2018. Inspectors observed care, spoke with people, relatives, staff and managers, and checked care plans, medicines records, recruitment files, complaints and quality checks.
The home provides residential respite care for up to six adults with physical and/or learning disabilities. Inspectors found that people were kept safe, supported to make choices, treated with dignity and given care that reflected their needs and preferences.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report says the previous problem with incomplete staff employment histories had been fixed, and there was no evidence of serious risks or concerns.
Safe medicines support
Medicines records were accurate, medicines were stored and given safely, and staff competence was checked regularly.
“People's Medicines Administration Records (MARs) were accurate and included details of people's allergies.” from the report
Personalised care
Care plans recorded people's preferences, interests and important relationships. Staff reviewed them regularly and involved people and families.
“The provider used 'All About Me' booklets to record people's preferences, interests, important relationships and care needs.” from the report
Kind and respectful staff
Staff knew people well and supported their privacy, dignity, independence and choices.
“During the inspection we observed staff treating people with dignity and respect at all times.” from the report
Accessible communication
The home used picture aids, communication books, meetings and easy-read information to help people express themselves and make choices.
“Staff used a range of methods such as picture aids and regular meetings to support people with learning disabilities or sensory impairments to express themselves and make choices about their care.” from the report
Learning and improvement
The service used feedback, audits and meetings to identify and make improvements, including adding meal choices requested by people.
“There were robust systems in place to ensure that the service continually learned and improved.” from the report
Previous recruitment records problem
minorAt the 2015 inspection, full employment histories were not available for all staff. Inspectors found this had been corrected by the 2018 inspection, so it was not a current breach.
“At our last inspection in December 2015 we found that the provider did not have an effective recruitment procedure in place” from the report
- 01How do you make sure the same familiar staff are available for my relative's respite stays?
- 02How will you record and review my relative's preferences, important relationships and changing care needs?
- 03How will my relative be supported to communicate choices or concerns if they do not communicate verbally?
- 04How are medicines, including creams or ointments, recorded and checked for my relative?
- 05How will you involve our family before and after each respite stay and respond to any feedback?
This was an unannounced comprehensive inspection covering all five rating areas, with observations, conversations and checks of care, medicines, staffing and quality records. This explanation was written from the published report of 10 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hindson House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015
Registered with the Care Quality Commission on 16 March 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.