CQC report explained · a residential care home
What the CQC found at Hinderton Mount Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks. This included visitor checks, PPE, testing, cleaning, social distancing and plans for outbreaks.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2021
Inspected but not rated; inspectors were assured that infection risks were being managed during the pandemic.
This was an announced, targeted inspection on 8 February 2021. It focused on infection prevention and control because of the coronavirus pandemic.
Inspectors were assured that the home managed visitors, social distancing, admissions, PPE, testing, cleaning and possible outbreaks safely. The home was clean and hygienic, with extra cleaning in place.
People and staff took part in regular COVID-19 testing. Visitors had health screening, temperature checks, face masks, PPE and access to handwashing facilities and hand sanitiser.
The home was inspected but not rated. This means the visit did not give a full quality rating for the service.
Safer visiting
The home had a visiting room with a floor-to-ceiling screen and microphone. Staff also helped people keep in touch with their families using handheld devices.
“They explained the service had a visiting room which had a floor to ceiling screen and a microphone to support effective communication at socially distanced visits.” from the report
Cleaning and PPE
Inspectors found the environment clean and hygienic. Staff were wearing the correct PPE and knew how to dispose of it safely.
“The environment was clean and hygienic and increased cleaning schedules to reduce the risks of cross infection were in place.” from the report
Testing and outbreak planning
People and staff took part in regular COVID-19 testing. Staff knew what to do if someone tested positive and where to get advice.
“People and staff were taking part in regular COVID-19 testing and people were being monitored for symptoms of COVID-19.” from the report
Visitor checks
Visitors completed health screening, had their temperature checked and were given face masks and access to full PPE.
“All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit.” from the report
Further development identified
minorCQC signposted the provider to resources to develop its infection prevention and control approach. The report does not explain what specific changes were needed.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What infection prevention and control changes were made after CQC signposted resources to the provider?
- 02What are the current arrangements for visiting, including screening, masks, PPE and communication support?
- 03How are people and staff currently tested for COVID-19 and other infections?
- 04What would happen if someone living at the home tested positive for an infection?
- 05How often are enhanced cleaning schedules reviewed?
This was a targeted inspection of infection prevention and control under Safe; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 26 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2018
Hinderton Mount Residential Home was rated Good; inspectors found safe, kind and well-organised care with no serious risks identified.
Inspectors visited without warning on 13 December 2018. They spoke with five people living in the home, seven relatives and members of staff. They also checked care records, staff files, medicines, training and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were treated kindly, their care plans were detailed, medicines were managed safely and staff knew people's needs.
The rating stayed the same as at the previous inspection in April 2016. The report says there was no evidence of serious risks or concerns.
Safe medicines
Inspectors found medicines were managed well. An external local health audit had also praised the home’s medicines management.
“We found medication procedures at the home were safe.” from the report
Detailed care plans
Care plans recorded people's needs, routines, preferences and backgrounds. They were regularly reviewed and relatives helped staff understand how people wished to be cared for.
“The care plan files we looked at were person-centred, very detailed and informative, regularly reviewed and reflected the needs of the people living at the home.” from the report
Activities and choice
The home offered regular activities, outings, entertainment and one-to-one support. Activities were intended to be meaningful for people.
“Activities were provided on one to one and in group settings.” from the report
Stable staff team
The home had an established staff team, and inspectors said agency staff were not used at the time. This meant people were supported by staff who knew them well.
“We saw that the staff covered the rotas and agency staff were never used so the people living in the home were always supported by staff who knew them well.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure the detailed care plans are still reviewed and updated when a person's needs change?
- 02How do you maintain staffing levels, and are agency staff being used now?
- 03How are medicines checked and audited since the inspection?
- 04What activities and outings are currently available, including one-to-one activities?
- 05How do you support people whose ability to make decisions is changing?
This was an unannounced inspection covering all five CQC questions, and the report says the overall rating remained Good from the previous inspection in April 2016. This explanation was written from the published report of 25 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hinderton Mount Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Hinderton Mount Residential Home →
- December 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Hinderton Mount Residential Home →
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 27 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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84 live-in carers within about an hour of Cheshire West and Chester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.