CQC report explained · a nursing home
What the CQC found at Hinckley Park Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safe medicines management, suitable risk assessments, clean premises and trained staff. Some people felt staffing could be improved at busy times, although inspectors found enough staff on the visit.
- Effective?
- Good
- Staff had suitable training and understood people's needs. People received enough food and drink, healthcare support and help to make decisions, although three people said food quality could improve.
- Caring?
- Good
- Staff were friendly, kind and compassionate. Inspectors found that privacy, dignity, personal choices and family contact were respected.
- Responsive?
- Good
- Care plans were regularly reviewed with people's involvement, and activities were matched to individual interests and abilities. The home had a complaints process and planned to make some information easier to read.
- Well-led?
- Good
- Records and quality checks were up to date. Managers used feedback, meetings and audits to review care and make improvements.
What inspectors found, May 2018
Rated Good; inspectors found safe, kind and responsive care, with some mixed views about food and staffing at busy times.
This was an unannounced comprehensive inspection on 9 March 2018. Inspectors reviewed care records, medicines, staff recruitment and training, the building, food and equipment. They spoke with people living in the home, relatives, managers and staff.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough experienced and trained staff on the visit, safe medicines management, clean premises and suitable care planning.
People were described as receiving kind and dignified care. Their health needs were met, their choices were respected and activities were adapted to their abilities. There were some mixed views about food, and some people felt more staff were needed at busy times.
The overall Good rating stayed the same as at the previous inspection. The report says there was no evidence of serious risks or concerns.
Kind and respectful care
Staff treated people with dignity and respected their choices and privacy during personal care.
“People were supported in a caring and inclusive way.” from the report
Safe medicines and care
Inspectors found medicines were stored safely and care plans contained current information about risks and support needs.
“Medicines were stored safely and were locked away when unattended.” from the report
Good health support
People received timely medical attention and could access GPs and other healthcare professionals when needed.
“People's healthcare needs were met. They received timely medical attention, including nursing care, when they needed it” from the report
Responsive care planning
Care was reviewed with people, and activities were adapted to their interests, abilities and motivation.
“Activities suited people's individual likes and dislikes and were tailored to their capabilities and motivation.” from the report
Open management
The home used audits, meetings and feedback from people and relatives to monitor and improve care.
“Quality assurance systems were in place to help drive improvements in the service throughout the year.” from the report
Staffing at busy times
minorSome people thought there should be more staff, especially during busy periods and weekends. Inspectors found enough staff on the day and people generally said they were not kept waiting.
“Some people said they thought the home could do with more staff, particularly at busy times and at weekends” from the report
Mixed views about food
minorMost people enjoyed their meals, but three people said the quality of the food could improve.
“three people said the quality of their food could be further improved.” from the report
Small menu print
minorInspectors found the menu could be difficult to read. The manager said it would be improved with larger print.
“We saw that the menu displayed in the dining room was small and potentially hard to read.” from the report
- 01How many staff are usually on duty at busy times and at weekends?
- 02How do you respond when people say that the quality of the food needs to improve?
- 03Has the dining room menu been changed to make it easier to read?
- 04How are care plans reviewed with each person and their family?
- 05How will you make sure activities continue to match my relative's interests and abilities?
This was an unannounced comprehensive inspection covering all five CQC questions, and the overall rating remained Good. This explanation was written from the published report of 22 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hinckley Park Nursing Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- May 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 31 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
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