CQC report explained · a residential care home
What the CQC found at Hillside
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff and detailed risk assessments covering issues such as falls, choking, malnutrition, dehydration and moving and handling. Medicines were stored, administered and checked safely.
- Effective?
- Good
- Staff had training suited to people's needs and new staff could shadow experienced staff. People were supported with food choices, health appointments and consent.
- Caring?
- Good
- Inspectors saw warm relationships between people and staff. People were supported to maintain privacy, dignity, family relationships, faith and independence.
- Responsive?
- Good
- Care plans reflected people's wishes, histories and individual needs. People could choose how to spend their day, join activities and make complaints if needed.
- Well-led?
- Good
- Inspectors found an established management team, regular checks and a caring culture. Feedback from people and relatives was sought and concerns were addressed promptly.
What inspectors found, May 2018
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
Inspectors visited the home without notice on 30 January 2018. They spoke with people living there, a relative, staff and managers. They observed care and checked care records, medicines, staff training, incidents, complaints and quality checks.
They found enough staff, safe medicines systems and detailed risk assessments. Staff understood how to respond to abuse concerns and changes in people's health. People were supported with food, healthcare, activities and choices about their daily lives.
Inspectors found warm relationships between people and staff. Care plans included people's wishes, histories and needs. The home also had systems for listening to people's views and checking the quality of care.
The overall rating was Good, and each of the five areas was rated Good. The home was also rated Good at the previous inspection in October 2015, so this inspection found that the rating had remained the same.
Risk management
Staff understood people's risks and knew what actions to take. Incidents were reviewed and information was used to improve people's care.
“People were supported to stay as safe as possible by staff who understood what actions to take to reduce risks to their well-being.” from the report
Kind relationships
Inspectors saw people and staff laughing together and forming warm relationships. Staff supported people's dignity, privacy and independence.
“We saw people and staff had lots of laughter together and had formed warm, caring relationships with each other.” from the report
Personalised care
Care plans included people's personal histories, wishes and needs. People were involved in choices about their care and daily routines.
“People's care had been planned by taking their individual wishes, histories and needs into account.” from the report
Quality oversight
The management team sought views from people, relatives and staff. Regular audits were used to identify and address shortfalls.
“The registered manager and provider conducted regular quality audits to identify any shortfalls and rectify them promptly.” from the report
Inspectors raised no specific concerns in this report.
- 01How are risk assessments updated when a person's needs or behaviour changes?
- 02How do you check that medicines are given correctly and that any errors are acted on quickly?
- 03What training and shadowing will staff receive before supporting my relative?
- 04How will my relative be involved in care planning, food choices and decisions about daily activities?
- 05How will you support access to health professionals if my relative's physical or mental health changes?
This was an unannounced inspection covering all five quality areas; the report says the Good rating had remained unchanged from October 2015. This explanation was written from the published report of 15 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hillside
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.