CQC report explained · a nursing home
What the CQC found at Hillcroft Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, March 2022
Hillcroft Care Home was inspected but not rated; inspectors found good infection control and systems for training, checks and audits.
This was an announced, targeted inspection on 22 February 2022. It focused on infection prevention and control, visiting arrangements and whether staffing pressures linked to COVID-19 were affecting care.
Inspectors were assured that the home was managing infection risks. This included safe visiting, social distancing, personal protective equipment, testing, admissions and the prevention or management of outbreaks.
The home was inspected but not rated. This report does not give an overall quality rating or ratings for the five areas of care.
Infection control
Inspectors were assured that the home had measures to prevent infections spreading and to manage outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Staff training
The home had trained staff and a system for checking when further training was due.
“All staff had received relevant training and the provider had a robust system in place to track upcoming due dates.” from the report
Clean environment
Inspectors found the home clean, tidy and without clutter.
“The home was clean, tidy and free of clutter.” from the report
Checks and audits
The registered manager carried out checks on staff skills and completed actions identified through audits promptly.
“The registered manager completes regular audits and completes identified actions in a timely manner.” from the report
Inspectors raised no specific concerns in this report.
- 01What staffing pressures are there now, and how do you make sure they do not affect people's care?
- 02How are visits arranged now, and can relatives visit in the way that suits the person living here?
- 03How do you check that staff continue to use PPE safely and follow infection control procedures?
- 04How do you test new residents and staff, and what happens if there is an infection outbreak?
- 05What is the home's latest full inspection rating, given that this inspection was not rated?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not assess the other areas of care and gave no overall rating. This explanation was written from the published report of 15 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hillcroft Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2020
Registered with the Care Quality Commission on 1 May 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Dudley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 88 can care for a couple. 10 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.