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CQC report explained · a residential care home

What the CQC found at Hillcrest

Goodpublished 22 December 2021, 4 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Hillcrest.

The story over the years

Every inspection of Hillcrest

5 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

  1. December 2021Goodcurrent ratingup from Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. April 2020Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement
  3. August 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
  4. August 2016Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. June 2015Requires improvement
    Safe: GoodEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
  6. November 2024

    Registered with the Care Quality Commission on 27 November 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

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Care at home

13 live-in carers within about an hour of Norfolk

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.

Szvetlana M.
2 reviews
From £1,113 a week, 8 years caring
Based about 14 minutes from Norfolk. Can care for a couple
Ruby N.
1 review
From £1,260 a week, 20 years caring
Based about 15 minutes from Norfolk. Can care for a couple
Ibolya Z.
From £945 a week, 17 years caring
Based about 7 minutes from Norfolk
Rafail N.
From £1,120 a week, 15 years caring
Based about 18 minutes from Norfolk. Can care for a couple
See live-in carers near NorfolkProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.