CQC report explained · a residential care home

What the CQC found at Hillcrest Care Home

Goodpublished 22 September 2018, 8 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the home run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Hillcrest Care Home.

The story over the years

Every inspection of Hillcrest Care Home

2 rated inspections over a year: the service has improved, from Requires improvement to Good.

September 2018Goodcurrent ratingup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
September 2017Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
November 2023
Registered with the Care Quality Commission on 16 November 2023.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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What to check when you visit

Care at home

39 live-in carers within about an hour of South Gloucestershire

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.

Adelaide S.

2 reviews

From £1,540 a week, 10 years caring

Based about 33 minutes from South Gloucestershire. Can care for a couple

Rodica Stefania A.

1 review

From £1,036 a week, 17 years caring

Based about 41 minutes from South Gloucestershire. Can care for a couple

Osei Owusu D.

1 review

From £1,260 a week, 2 years caring

Based about 44 minutes from South Gloucestershire. Can care for a couple

Sekai M.

2 reviews

From £1,400 a week, 15 years caring

Based about 49 minutes from South Gloucestershire. Can care for a couple

“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”

Katrina O., about Sekai M.

See live-in carers near South GloucestershireProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.