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CQC: Outstanding

Highwater House

104 Westwick Street, Norwich, NR2 4SZ

Residential care home · 22 beds · St Martins Housing Trust

Street view · 2024
Street view · 2024 · Google
Weekly fee
Not published
area typical £1,000
CQC rating
Outstanding
March 2019
Beds
22
residential
Family reviews
None yet
be the first

Compare with a live-in carer at home through PrimeCarers

The typical residential home in Norfolk
£1,000a week

About £52,000 a year

For a couple, two places: £2,000 a week

PrimeCarersA live-in carer, at home
£1,050a week

The typical live-in carer near Norfolk, set by the carer

A similar price for one person. At home, the carer you choose looks after only you.

A couple can share one carer, about £1,355 a week, £645 a week less than two places.

See live-in carers near Norwich
13 live-in carers on PrimeCarers within about an hour of Norfolk

PrimeCarers runs this site. Carers on it are self-employed and set their own rates. Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them.

About Highwater House

Highwater House is a residential care home in Norwich, in the Norfolk council area, registered with the Care Quality Commission for up to 22 residents. It provides care for people with mental health needs. It is run by St Martins Housing Trust. The home has been registered since January 2011.

At its latest inspection, published March 2019, the CQC rated Highwater House Outstanding, which means the CQC found the service performing exceptionally well. Ratings can change after a new inspection, so check the CQC report before you visit.

Highwater House has not published its fees and has not yet told us what they are. Care homes in Norfolk with a fee on record typically charge about £1,000 a week for residential care and £1,554 for nursing care, so expect a figure in that range and ask the home for a written quote.

There are 319 registered care homes in Norfolk. The nearest to Highwater House include Heathcote, St John's House and Thomas Tawell House, 1 of which has a fee on record. A live-in carer at home, an alternative many families compare, typically costs about £1,120 a week across England.

Care provided

  • Residential care
  • Mental health

Registration

Registered with CQC
January 2011
Latest CQC rating
Outstanding (March 2019)
Council area
Norfolk
Read the CQC inspection report, explained
The CQC inspection, explained
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Outstanding
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Outstanding
Is the home run well? The manager, the culture, how problems get found and fixed.
Highwater House was rated Outstanding overall, with exceptionally caring and well-led support and Good ratings in the other areas.

We read the full inspection report and explain what inspectors praised, what concerned them, and what it means for your family. Read the CQC report explained →

Fees

Highwater House has not published its fees and has not yet told us what they are. Care homes in Norfolk typically charge about £1,000 a week for residential care and £1,554 for nursing care. A live-in carer at home through PrimeCarers typically costs £1,050 a week, shown on each carer's profile.

Reviews

No reviews yet. If you know this home, yours would be the first and would help other families.

Common questions about Highwater House

How much does Highwater House cost?

Highwater House has not published its fees. Care homes in Norfolk typically charge about £1,000 a week for residential care and £1,554 for nursing care. Ask the home for a written quote.

What is the CQC rating for Highwater House?

The Care Quality Commission rated Highwater House Outstanding in March 2019. The full inspection report is on the CQC website.

Does Highwater House provide nursing care?

No. Highwater House is registered as a care home without nursing. Staff provide personal care; visiting district nurses cover nursing needs.

Does Highwater House offer dementia care?

Highwater House is not registered with the CQC for dementia care. If dementia care is needed, filter the Norfolk listing for homes that are.

How many residents does Highwater House have?

Highwater House is registered for up to 22 residents.

Care at home

13 live-in carers within about an hour of Norfolk

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.

See live-in carers near NorfolkProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.

Heathcote, Norwich

Heathcote

Norwich, NR2 · 0.7 km · 29 beds
CQC: Good
Residential care
from £1,000 a week
No reviews yet
Or a live-in carer at home through PrimeCarers: typically £1,050 a week
PrimeCarersAnother option

Stay at home with a live-in carer near Norwich

A carer moves in, so there is no move, no shared lounge and your own routine. Each carer’s profile shows their rate, experience and reviews, and you choose who to talk to.

13 live-in carers on PrimeCarers within about an hour of Norfolk
Live-in, a week
typically £1,050
A couple sharing one carer about £1,355
St John's House, Norwich

St John's House

Norwich, NR2 · 0.7 km · 60 beds
CQC: Outstanding
ResidentialDementiaSt John's House Care
Fee not published
Area typical £1,000 a week
No reviews yet
Or a live-in carer at home through PrimeCarers: typically £1,050 a week
Thomas Tawell House, Norwich

Thomas Tawell House

Norwich, NR3 · 0.7 km · 37 beds
CQC: Good
Fee not published
Area typical £1,000 a week
No reviews yet
Or a live-in carer at home through PrimeCarers: typically £1,050 a week