CQC report explained · a residential care home
What the CQC found at High View Care Services Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2020
Inspected but not rated; inspectors found good infection control arrangements.
This was an announced, targeted inspection on 14 August 2020. It looked only at infection prevention and control measures during the coronavirus pandemic.
Inspectors found good arrangements for visitors. They were given infection control information, masks and hand gel. Visits were booked, spaced out and usually held outside the home.
Staff had infection control training and used protective equipment appropriately. Inspectors were assured about testing, admissions, shielding, cleaning, hygiene and managing possible outbreaks.
The service was inspected but not rated. This report does not provide a full rating of the home's overall quality or of the other four areas inspectors usually consider.
Carefully managed visits
Visitors received information before arriving. Visits were booked and spaced out, and were usually held outside the home to reduce infection risk.
“Visitors usually did not enter the home at all to reduce the risk of infection transmission.” from the report
Protective equipment
Visitors were given masks and hand gel. Staff were trained to use protective equipment safely.
“All staff received training in infection control, including how to don and doff PPE.” from the report
Wide infection control checks
Inspectors were assured about several areas, including testing, safe admissions, hygiene, social distancing and managing outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your visitor and infection control arrangements changed since the inspection on 14 August 2020?
- 02How do you currently check that staff use protective equipment safely and follow infection control training?
- 03How do you arrange visits while protecting residents from infection?
- 04How do you test people using the service and staff, and manage a possible infection outbreak?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated overall and the other areas were not assessed. This explanation was written from the published report of 28 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2018
High View Care Services Limited is rated Good; inspectors found safe, respectful and personalised care, with earlier medicines and monitoring problems improved.
This was an unannounced inspection on 20 September 2018. Inspectors spoke with people, staff and managers, observed care, and checked care records, medicines records, staff files and quality checks.
The home supported 12 people with brain injuries, mental health needs and substance misuse needs. Inspectors rated all five areas Good: Safe, Effective, Caring, Responsive and Well-led.
Inspectors found that medicines were managed safely, risks were assessed, staffing was sufficient and staff were trained. People were supported with food, health care, independence, activities, relationships and their own choices.
The previous inspection in July 2017 rated the home Requires Improvement because of unsafe medicines management and weak quality checks. Inspectors said the required improvements had been made and the home complied with the regulations at this inspection.
Safer medicines
Medicines records were complete, medicines were stored securely and staff had regular checks of their medicines practice.
“Medicines were managed and administered in a safe way. Medicine administration records were completed fully by staff.” from the report
Individual risk support
The home used risk assessments and detailed plans to guide staff, including support for mental health relapse and poor nutrition.
“Risk management plans to minimise risks to people's mental health relapsing included triggers, relapse indicators and actions for staff to take.” from the report
Respect and independence
People were treated respectfully and were supported to make choices, learn skills and take part in everyday tasks.
“People were supported to maintain their independence. Care plans stated what people could do and things they needed support with.” from the report
Responsive care
Staff knew people's preferences and emotional needs. People were supported with activities, relationships and their cultural and religious requirements.
“People received care and support tailored to meet their individual needs. Staff understood people's needs and how to support them.” from the report
Improved oversight
Quality checks had been strengthened since the previous inspection. Audits and improvement plans were used to identify and address problems.
“At this inspection, the provider had made the required improvements.” from the report
People's feedback
People could raise concerns and make suggestions through regular meetings. The report says their views influenced activities, menus and house rules.
“People were given the opportunity through meetings to feedback and make suggestions about the service and these were acted on.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you keep medicines records complete, and what do your most recent medicines audits show?
- 02How would you assess and manage my relative's particular risks, including any mental health relapse indicators?
- 03How do you decide staffing levels when people's needs, activities or appointments change?
- 04How will my relative be involved in care planning and decisions if they need help to make a complex decision?
- 05What activities, therapy and community services would be available to support my relative's goals and independence?
This was an unannounced inspection covering the overall service and all five CQC questions, including the premises and the care provided. This explanation was written from the published report of 22 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of High View Care Services Limited
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- August 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at High View Care Services Limited →
- November 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at High View Care Services Limited →
- October 2017Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2016Inspected but not ratedSafe: Inspected but not ratedEffective: Inspected but not ratedCaring: Inspected but not ratedResponsive: Inspected but not ratedWell-led: Inspected but not rated
- April 2015Inspected but not ratedSafe: Inspected but not ratedEffective: Inspected but not ratedCaring: Inspected but not ratedResponsive: Inspected but not ratedWell-led: Inspected but not rated
- September 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 13 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Bromley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 83 can care for a couple. 11 years' experience on average.
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