CQC report explained · a residential care home
What the CQC found at Hibernia
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection risks, including visitor safety, testing, personal protective equipment, cleaning and its infection control policy. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control and visiting arrangements at Hibernia.
This was an announced, targeted inspection on 18 February 2022. Inspectors checked infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures were affecting the home.
The home was inspected but not rated overall. The Safe question was also inspected but not rated. Inspectors said they were assured about the infection control measures, including personal protective equipment, testing, cleaning and visitor arrangements.
Inspectors also found good practice in the home’s support for people during the pandemic. This included personalised scrapbooks about people’s experiences and links with community and healthcare services.
Infection control
The home had procedures for visitors, testing, personal protective equipment, cleaning and preventing or managing outbreaks. Inspectors were assured that these arrangements were in place.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Pandemic support
People were supported to record and discuss their pandemic experiences through personalised scrapbooks.
“The provider had supported people to create personalised scrapbooks of their pandemic experiences which enabled people to reflect back and share their experiences with their friends and family.” from the report
Community and healthcare links
The home had close links with its community and local healthcare professionals. The provider said these links helped people access healthcare services.
“The provider had developed close links with their community and local healthcare professionals.” from the report
Visiting arrangements
Visitors had to follow safety procedures, including signing in, hand sanitising and using suitable protective equipment. The arrangements were in line with current guidance at the time.
“Visiting arrangements for friends and relatives were in line with current guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection control and visiting arrangements changed since the inspection on 18 February 2022?
- 02What measures are currently used when there are staffing pressures linked to illness or infection?
- 03How do you currently support people to access community and healthcare services?
- 04How can families visit and stay involved if infection risks or other restrictions arise?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 22 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Rated Good; inspectors found safe, caring support, with some past concerns about staffing continuity.
This was an unannounced comprehensive inspection on 12 December 2018. Inspectors spoke with managers and staff, observed how staff supported people, and checked care records, medicines, recruitment, training, risk assessments and quality checks. They also received feedback from two relatives.
The home supported five adults with learning disabilities or autism. Inspectors found a friendly, calm and caring atmosphere. Staff understood people's needs, supported their choices and independence, and helped them with health appointments, food, activities and relationships.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report says the service remained Good, with no evidence of serious risks or concerns.
Calm and caring atmosphere
Inspectors found the home friendly, calm and supportive. Staff spoke respectfully about people and understood their individual needs.
“The atmosphere throughout the home was friendly, calm and caring.” from the report
Support for communication
Staff used different methods to help people express their wishes, including pictures, objects, gestures and sign language.
“Staff communicated with people using their preferred method and took time to listen and act on what people wanted.” from the report
Activities and independence
People were supported to take part in activities at home and in the community. The home also made environmental changes to promote independence.
“People had access to a range of activities both within the home and in the community.” from the report
Staff support and oversight
Staff received training, supervision and appraisals. The home used regular audits and reports to monitor quality and safety.
“Staff were supported to provide appropriate care to people because they were trained, supervised and appraised.” from the report
Staffing continuity
minorA relative reported that there had sometimes been understaffing and that agency staff were less familiar with people's care and routines. Inspectors found enough staff during the visit, and the agency staff being used had worked at the home before.
“Sometimes there seems to be understaffing and agency staff are brought in, they are not so familiar with the care, support and routines” from the report
- 01How many permanent staff currently work in the home, and is the vacancy mentioned in the report now filled?
- 02How often are agency staff used, and how do you make sure they know each person's care, communication methods and routines?
- 03How will you support my relative to communicate choices and needs if they cannot communicate easily using speech?
- 04What activities and community opportunities would be available for my relative, and how would their preferences guide these?
- 05How are relatives involved in care reviews and in raising concerns or complaints?
This was an unannounced comprehensive inspection covering all five key questions, with observations, records, discussions with staff and managers, and feedback from two relatives; inspectors could not have in-depth conversations with the people living in the home. This explanation was written from the published report of 19 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hibernia
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 7 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.