CQC report explained · a residential care home
What the CQC found at Corunna Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found most infection control arrangements were effective. They identified missed records for cleaning touch points, which increased the risk to people and staff.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, March 2021
HF Trust - Corunna Close was inspected but not rated; infection controls were mostly reassuring, but cleaning records had gaps.
This was an announced, targeted inspection on 8 February 2021. It checked how the home was preparing for and managing infection prevention and control during the coronavirus pandemic.
Inspectors found effective visitor checks, suitable protective equipment, social distancing measures and individual infection risk assessments. The home supported visits in different ways, including virtual meetings, and had facilities available for isolation.
There was one shortfall. Staff had not recorded cleaning of touch points on six days since 1 January 2021. In some cases, more than 17 hours, and once more than 19 and a half hours, passed between recorded cleans.
The home was inspected but not rated. This visit did not provide a new overall quality rating.
Visitor infection checks
The home had a process for checking visitors before they entered, helping reduce the risk of infection entering or spreading.
“There was an effective process and systems in place prior to any visitor entering the building.” from the report
Protective equipment
Staff had enough protective equipment and inspectors found that it was used effectively.
“Staff had enough personal protective equipment (PPE) and used this effectively.” from the report
Individual risk planning
The home had infection risk assessments for people and staff who were more vulnerable, including plans for isolation.
“Individual risk assessments were in place for any person or staff member at an increased risk of infections including being able to isolate.” from the report
Support for contact with families
Visits were arranged around individual circumstances, and virtual meetings helped people keep in touch while reducing infection risks.
“Virtual meetings with family members and health care professionals, helped promote wellbeing and mitigated the risk of cross contamination or introducing infections.” from the report
Missed cleaning records
needs fixingCleaning of touch points such as door handles and light switches was not recorded on six days. In some cases, the gap between recorded cleans was more than 17 hours.
“Since 1 January 2021 there were six days where staff had not recorded cleaning of touch points such as, light switches and door handles.” from the report
- 01What changes were made to the cleaning records after the inspection?
- 02How often are cleaning records now checked by the registered manager or another senior person?
- 03Have there been any further missed cleans of touch points such as door handles and light switches?
- 04How are visits currently arranged around each person's circumstances and infection risk?
- 05What arrangements are in place if someone needs to isolate?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other quality questions were not assessed. This explanation was written from the published report of 4 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2018
HF Trust - Corunna Close was rated Good; inspectors found safe, kind and personalised care, while examining potential risks linked to burns.
This was an unannounced inspection on 6 and 11 December 2017. Inspectors spoke with one person, three care staff, a relative and the registered manager. They reviewed care, medicines, incident records, staff recruitment and training, and the home's quality checks.
The home supported people with Prader-Willi Syndrome. Inspectors found that risks were assessed, medicines were managed safely and there were enough suitably checked staff. People were supported with health appointments, food, exercise, independence and everyday choices.
Inspectors found kind and respectful care. Staff knew people well and supported their communication, privacy, relationships and interests. Care plans were detailed and complaints were handled in line with the home's procedures.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous inspection on 23 November 2016. The inspection was prompted partly by a serious injury, but it did not examine the circumstances of that incident because it was subject to a criminal investigation.
Safe medicines
Medicines were stored, given, disposed of and recorded safely. Staff had training and their competence had been checked.
“People's medicines were managed and administered safely by staff whose competence had been assessed.” from the report
Personalised care
Care plans included detailed information about people's interests, routines and support needs. Staff used this knowledge to provide individual care.
“Care plans were held securely. They were detailed and provided staff with a detailed picture of the person and how best to meet their needs.” from the report
Independence and choice
People were supported to make choices, go out, build skills and take part in activities while managing risks safely.
“People were supported to live as independently as possible by staff who gave people every possible opportunity to fulfil their ambitions and build upon their strengths.” from the report
Kind and respectful staff
Inspectors found that staff listened to people, protected their privacy and dignity, and understood how to reduce anxiety.
“People's care was provided with compassion, sensitivity, kindness and in a dignified and respectful way.” from the report
Strong specialist knowledge
Staff had training in Prader-Willi Syndrome and other relevant areas. This helped them support people's health, diet, behaviour and independence.
“Some staff have received training from Prader-Willi Syndrome Association UK (PWSA) and cascade this knowledge to new staff during induction and shadow shifts.” from the report
Serious injury and burns risk
seriousThe inspection followed a notification about a serious injury. Inspectors did not examine what happened because of a criminal investigation, but information about the incident raised potential concerns about how the risk of burns was managed.
“information shared with CQC about the incident indicated potential concerns about the management of risk of burns to people.” from the report
- 01What has changed in the home's approach to preventing burns since the serious injury mentioned in the report?
- 02What lessons were learned from incidents, and how will you explain the current safeguards to us?
- 03How will you support my relative to make choices and stay independent while managing the risks linked to Prader-Willi Syndrome?
- 04What specialist Prader-Willi Syndrome training will the staff caring for my relative have?
- 05How will you keep us involved in reviews of care plans, health needs and any changes in support?
This was an unannounced inspection of all five key questions and the overall service; it examined the risk of burns but did not examine the circumstances of the serious injury because of a criminal investigation. This explanation was written from the published report of 12 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Corunna Close
2 rated inspections over a year: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016
Registered with the Care Quality Commission on 12 February 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Cambridgeshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,200 a week. 14 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.