CQC report explained · a residential care home
What the CQC found at 1 Foxlydiate Mews
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and risks were assessed with clear guidance for staff. Staff were trained to give medicines, and the records checked did not show concerns.
- Effective?
- Good
- Staff had training, supervision and support, and worked with health and social care professionals. People were supported with their health, nutrition and choices.
- Caring?
- Good
- Staff treated people with dignity and respect. Care was individually tailored, and families were involved in care planning and reviews.
- Responsive?
- Good
- Care plans contained detailed information about people's needs. Staff used different communication methods and supported people with activities and access to quiet spaces.
- Well-led?
- Good
- The provider had systems to monitor care plans, risk assessments, daily records and medicines. Staff and relatives said the management team was supportive.
What inspectors found, September 2018
Rated Good; inspectors found safe, kind and personalised respite care, with all five areas rated Good.
The inspection was announced and took place on 22 August 2018. One inspector spoke with people, relatives, staff and the manager, observed care, and checked care plans, medicine records and quality checks.
The inspectors found enough trained staff, detailed risk assessments and safe medicine arrangements. People were supported with their health, nutrition and communication needs, and staff respected their choices, dignity and privacy.
The home provided respite accommodation for up to five people with learning disabilities and sensory impairments. The overall rating remained Good, as did the ratings for Safe, Effective, Caring, Responsive and Well-led. The service was also rated Good at the previous inspection in August 2015.
Detailed risk planning
Risk assessments and care plans gave staff clear instructions about how to reduce risks, including risks linked to behaviour, epilepsy and specialist equipment.
“Risk assessments were detailed and care plans contained the information needed to give staff instruction on how to reduce the risks to people's health and welfare.” from the report
Kind and respectful care
Inspectors found that staff understood people's needs and treated them with dignity. Families were involved in decisions and reviews.
“At this inspection, we found people continued to receive care that was kind and treated them with dignity and respect.” from the report
Personalised communication
Staff adapted communication to each person, including using pictures, objects of reference and non-verbal communication. Activities and the pace of the day were adjusted to people's preferences.
“Communication was tailored around a person's own individual style.” from the report
Strong oversight
The provider used regular checks and reports to monitor care records, medicines, incidents and areas needing action.
“The provider had established and robust governance systems in place which enabled the management team to have oversight and monitoring of areas such as daily records, care plans, risk assessments and medicine records.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you learn and use my relative's individual communication methods, including any non-verbal signs that they are unhappy or unwell?
- 02What specialist equipment or health support can you provide for my relative's needs?
- 03How will you make sure medicines arriving with my relative are recorded, stored, given and recorded correctly?
- 04What quiet spaces and activities will be available if my relative becomes anxious or finds the environment too noisy?
- 05How will our family be involved in care planning, reviews and feedback during a respite stay?
This was a comprehensive, announced inspection covering all five CQC question areas and both the premises and care provided; all five ratings were Good. This explanation was written from the published report of 18 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 1 Foxlydiate Mews
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.