CQC report explained · a residential care home
What the CQC found at Heywood Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks, medicines, staffing, recruitment and infection control were managed well. Inspectors saw some wheelchairs without footplates on the first day, but this was corrected by the second day.
- Effective?
- Good
- People had detailed care plans and risk assessments. Staff had the training and support they needed, and people received suitable food and help to access health professionals.
- Caring?
- Good
- Staff were observed treating people with kindness, compassion and respect. People were involved in care decisions, and staff sought consent before providing support.
- Responsive?
- Good
- Care records reflected people's preferences and interests, and there were individual and group activities. The range of activities and community involvement was not yet at pre-pandemic levels.
- Well-led?
- Good
- Managers had good oversight, with audits and spot checks that identified and addressed issues. Staff felt supported and spoke positively about how the home was run.
What inspectors found, July 2022
Rated Good; inspectors found safe, kind and well-managed care, with activities still rebuilding after the COVID-19 pandemic.
This was an unannounced inspection over two days. Inspectors spoke with people living at the home, relatives and staff. They reviewed care plans, medicines records, recruitment and training records, accident records, cleaning and maintenance checks, complaints and management audits.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable care plans, good infection control and prompt access to health professionals.
Staff were seen treating people kindly and respectfully. People were involved in decisions about their care, and the home had meetings for people to share views. Activities were taking place, but the range and community involvement had not yet returned to pre-pandemic levels.
This was the first inspection under the new provider. The previous provider's rating was Good, published on 15 June 2019. No regulations were reported as breached and no enforcement action was mentioned.
Kind and respectful staff
Staff were seen to be friendly, caring and compassionate. They knew people well and involved them in decisions about their support.
“Staff treated people with kindness and respect.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were stored and given safely, with staff training and regular checks of their competence.
“There were sufficient staff to meet people's needs.” from the report
Personalised care
Care plans described people's needs, preferences and how they liked support to be provided. Staff could describe people's interests and favourite activities.
“These were person centred and had good detail about how people liked their support to be provided.” from the report
Strong management oversight
The home used audits, spot checks and senior management visits to monitor quality. Records showed that identified issues were addressed.
“Audits and spot checks were thorough, and records demonstrated any issues identified were addressed.” from the report
Activities not fully restored
minorActivities were available, including one-to-one sessions, but the choice and community involvement had not returned to pre-pandemic levels. The home had plans to increase the range.
“Activities were taking place but were not yet at pre COVID-19 pandemic levels of choices or community involvement.” from the report
Wheelchair footplates
needs fixingOn the first day, some people used wheelchairs without footplates, creating a potential risk of foot injuries or skin tears. The issue was raised and corrected by the next day.
“This posed a potential risk to people of hurting their feet or suffering skin tears.” from the report
- 01What activities are currently available, and how are you increasing community involvement?
- 02How do you check that every wheelchair has the correct footplates fitted?
- 03How are people's care plans reviewed when their needs or preferences change?
- 04How do you make sure there are enough staff during busy periods?
- 05How can residents and relatives raise concerns, and how will we be told about the response?
This was an unannounced inspection covering all five key questions and infection prevention and control; it was the first inspection under the newly registered provider. This explanation was written from the published report of 7 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Heywood Court Care Home was inspected but not rated; inspectors found good infection prevention and control arrangements.
This was a targeted inspection on 28 January 2021 during the coronavirus pandemic. It looked at infection prevention and control measures, and was announced in advance.
Inspectors found supplies of personal protective equipment, regular COVID-19 testing, hand sanitiser and arrangements for staff to change out of their uniforms. They were assured that visitors, admissions, social distancing, shielding and outbreak management were being handled safely.
The home was clean and communal areas had been reorganised to support social distancing. People were supported to keep in touch with relatives through video calls and electronic tablets.
The service was inspected but not rated. This report does not give an overall quality rating or ratings for all five areas of care.
Protective equipment and testing
Inspectors found that national guidance on PPE was being followed and that regular COVID-19 testing was taking place.
“National guidance was followed on the use of personal PPE and regular Covid-19 testing was taking place.” from the report
Infection control arrangements
There were procedures and risk assessments to manage infection risks. Staff had a dedicated area to change uniforms and access PPE.
“A room had been allocated for staff to change in and out of uniforms on arrival, equipped with a PPE station and clear signage reminding staff of their responsibilities.” from the report
Clean and adapted environment
The home was clean, and communal areas had been rearranged to support social distancing and separation during an outbreak.
“The home was clean and uncluttered. Communal areas had been reorganised to promote social distancing including separate lounges so people could be separated if there was an outbreak.” from the report
Contact with relatives
When national visiting restrictions were in place, the home helped people keep in touch with relatives using video calls and tablets.
“The service supported people to maintain contact with their relatives through video calls and had purchased a number of electronic tablets to allow for this.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how have they changed since 28 January 2021?
- 02How often are people using the service and staff tested for infections now?
- 03How would you separate people if there was an infection outbreak?
- 04What visiting arrangements are currently available, and how would you support contact with relatives if restrictions returned?
- 05How do staff receive and follow the current infection prevention and control policy?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other care areas were not assessed in this report. This explanation was written from the published report of 23 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Heywood Court Care Home
5 rated inspections over 6 years: the service has improved, from Requires improvement to Good.
- July 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021Inspected but not ratedSafe: Inspected but not rated
- June 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2016Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016Requires improvementstayed Requires improvementSafe: InadequateEffective: Requires improvementCaring: Requires improvement
- February 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- June 2020
Registered with the Care Quality Commission on 1 June 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Rochdale
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.