CQC report explained · a residential care home
What the CQC found at Hexthorpe Cottage
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found safe recruitment, enough staff, suitable risk assessments, safe medicines systems and effective infection control arrangements.
- Effective?
- Good
- Staff had training matched to people's needs. People were supported with food, healthcare, healthy lifestyles and decisions about their care.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions and supported to develop independence.
- Responsive?
- Good
- Care plans were detailed and personalised. People chose their activities, maintained relationships and received information in ways they could understand.
- Well-led?
- Good
- The home had open and inclusive leadership. Audits, staff meetings and feedback systems were used to monitor quality and improve the service.
What inspectors found, January 2022
Rated Good; inspectors found safe, kind and personalised care in this newly registered home.
The inspection took place on 26 November 2021. It was a planned inspection because the home was newly registered. Inspectors spoke with both people living there, staff, the manager and health and social care professionals. They also checked care plans, medicines, recruitment records and quality checks.
Inspectors found that people felt safe and were comfortable with staff. There were enough suitably checked staff, medicines were managed safely and risks were recorded. People received personalised support, had access to healthcare, and were helped to make choices and build independence.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the home's first inspection, so there was no earlier rating to compare with.
People felt safe
People told inspectors they felt safe, and staff understood how to protect them from abuse and avoidable harm.
“People were very clear they felt safe with the staff who supported them.” from the report
Personalised support
Care was planned around each person's needs, choices, likes and dislikes. Staff knew people well and tailored their support.
“Each person had comprehensive, personalised care and support plans which were created with them.” from the report
Kind and respectful staff
Inspectors saw warm relationships between people and staff. People were treated as individuals and supported with dignity, privacy and respect.
“People using the service were treated as individuals by staff who were kind and caring.” from the report
Community and independence
People had access to local shops, countryside walks, activities and learning. Staff supported them to gain confidence and develop independent living skills.
“People were learning to live more independently, and staff supported them to develop the relevant skills.” from the report
Effective oversight
The manager and provider used audits, meetings and incident reviews to monitor safety and quality. Staff and professionals described positive working relationships.
“The systems and processes for audit, quality assurance and questioning of practice were effective.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you match the staff team to my relative's hobbies, interests and support needs?
- 02How are positive behaviour support plans reviewed when a person's anxiety or distress changes?
- 03How will my relative be supported to develop independence and take part in activities they choose?
- 04How will you communicate information and choices in a way my relative understands?
- 05How will you involve my relative, their family and health professionals in reviewing their care?
This was a planned first inspection of a newly registered home covering all five CQC questions; infection prevention and control was also checked under Safe. This explanation was written from the published report of 29 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hexthorpe Cottage
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2020
Registered with the Care Quality Commission on 22 April 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
92 live-in carers within about an hour of Doncaster
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“I can honestly say without Petros I don't believe he would have lived an extra 2 years”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.