CQC report explained · a residential care home
What the CQC found at Herries Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and risks were assessed and managed. Medicines, recruitment, infection control, building safety, accidents and staffing were all checked and found to be managed safely.
- Effective?
- Good
- People's needs and preferences were assessed and reviewed. Staff received training and induction, people were supported with food, drink and healthcare, and mental capacity requirements were followed.
- Caring?
- Good
- Inspectors saw kind, caring and considerate interactions. Staff respected people's dignity, involved them in decisions and recorded their social and cultural preferences.
- Responsive?
- Good
- Care was personalised and staff knew people's needs. People could choose activities or spend time privately, maintain relationships, raise concerns and have their end of life wishes recorded.
- Well-led?
- Good
- The management team was described as open, approachable and focused on person-centred care. Audits, feedback and partnership working were used to identify and address improvements.
What inspectors found, January 2023
Herries Lodge was rated Good; inspectors found safe, kind and personalised care, with some minor improvements still needed.
This was an unannounced inspection on 12 December 2022. One inspector and an Expert by Experience observed care, spoke with seven people, two relatives and nine staff, and checked care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, received their medicines safely, and had their care needs and preferences understood.
Staff were described as kind and considerate. People were offered choices about meals and activities, could keep in contact with family and friends, and were supported to access healthcare. The inspection also found that the home used audits and feedback to improve care.
Safe medicines
People received their medicines as prescribed. Staff had training and understood people's preferences for taking medicines.
“People's medicines were stored and administered safely, and people received their medicines as prescribed.” from the report
Kind staff
Inspectors saw staff treating people with kindness and consideration. People and relatives also spoke positively about the care.
“We observed staff interacting with people and found they were kind, caring and considerate.” from the report
Personalised care
Staff knew people well and supported individual choices, communication needs, interests and relationships.
“People received person-centred care from staff who knew them well and understood their needs.” from the report
Quality monitoring
The home used audits to find areas for improvement and acted on them in a timely way.
“A range of audits took place and identified areas for improvement which were addressed in a timely way.” from the report
Staff supervision records
minorThere was no tracker showing staff supervision. The registered manager had identified this and included it on an action plan.
“There was no tracker in place for staff supervision, but the registered manager had identified this and had put this on their action plan to be addressed.” from the report
Limited bathrooms
minorAll bedrooms had en-suite shower facilities, but some bathrooms were being used for storage. Families should ask how much bathroom access people have.
“All bedrooms were ensuite and had shower facilities, however, bathrooms were limited due to them being used for storage purposes.” from the report
- 01How have you put the staff supervision tracker in place since the inspection?
- 02Which bathrooms are being used for storage, and how do you ensure people can access suitable bathrooms when needed?
- 03How do you review staffing levels at busy times and respond if staff are stretched?
- 04How are people's individual activity preferences recorded and reviewed, including for people who prefer to stay in their rooms?
- 05How will you involve families in reviewing end of life care arrangements?
This was an unannounced inspection covering all five key questions and infection prevention and control; it was the first inspection of this newly registered service. This explanation was written from the published report of 12 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Herries Lodge
3 rated inspections over 6 years: the service has held its Good rating throughout.
- January 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2021
Registered with the Care Quality Commission on 6 May 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Sheffield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 76 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.