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CQC report explained · a residential care home

What the CQC found at Heron Lea Residential Home

Goodpublished 31 July 2025, 14 months ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Heron Lea Residential Home.

The story over the years

Every inspection of Heron Lea Residential Home

4 rated inspections over 8 years: the service has slipped, from Good to Inadequate.

  1. February 2023Inadequatecurrent ratingstayed Inadequate
    Safe: InadequateEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Inadequate
  2. December 2021Inadequate
    Safe: InadequateWell-led: Inadequate
  3. March 2021Inspected but not rated
    Safe: Inspected but not rated
  4. July 2017Goodstayed Good
    Safe: GoodWell-led: Good
  5. March 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. July 2024

    Registered with the Care Quality Commission on 15 July 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

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Care at home

13 live-in carers within about an hour of Norfolk

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.

Szvetlana M.
2 reviews
From £1,113 a week, 8 years caring
Based about 14 minutes from Norfolk. Can care for a couple
Ruby N.
1 review
From £1,260 a week, 20 years caring
Based about 15 minutes from Norfolk. Can care for a couple
Ibolya Z.
From £945 a week, 17 years caring
Based about 7 minutes from Norfolk
Rafail N.
From £1,120 a week, 15 years caring
Based about 18 minutes from Norfolk. Can care for a couple
See live-in carers near NorfolkProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.