CQC report explained · a residential care home
What the CQC found at Hepworth House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Outstanding
- Inspectors found very strong systems for safeguarding, managing risks, staffing, medicines and infection control. The home was exceptionally clean and well maintained, and people and relatives said they felt safe.
- Effective?
- Outstanding
- People were involved in planning their care and were supported to keep as much independence as possible. Inspectors found strong staff training, personalised meals, good healthcare links and effective support with people's communication and decision-making.
- Caring?
- Outstanding
- Staff treated people with kindness, compassion, dignity and respect. People were involved in daily meetings and decisions, and staff supported their personal values, relationships and independence.
- Responsive?
- Outstanding
- Care and activities were tailored to people's wishes, interests, beliefs and relationships. The home offered varied activities, community links and support for people who were unable to join group activities.
- Well-led?
- Outstanding
- Inspectors found strong leadership, an open and friendly culture, and robust systems for checking quality and safety. People, relatives and staff were encouraged to give feedback and help improve the home.
What inspectors found, November 2022
Rated Outstanding in every area; inspectors found exceptionally safe, caring and personalised support.
This was the first inspection since the home registered in 2021. It was unannounced and took place on 6 October 2022. Inspectors spoke with people, relatives and staff, and checked care, medicine, staffing and management records.
The home was rated Outstanding for safe, effective, caring, responsive and well-led care. Inspectors found the home exceptionally clean and well maintained, with strong systems for managing risks, medicines, staffing and infection control.
People were involved in decisions about their care and daily lives. Inspectors found kind relationships, personalised activities, good support with food and healthcare, and strong involvement from relatives and the local community.
The report says this was a newly registered service and there was no previous rating to compare with. CQC will continue to monitor information received about the home.
Safe staffing
The home displayed staffing calculations and the staff actually on duty so people and relatives could see how staffing was planned. Inspectors found enough staff and a core team that provided continuity.
“Staff dependency calculations and actual staff on duty were on display in the reception area showing people and their relatives there were sufficient staff on duty to meet their needs and ensure their safety.” from the report
Personalised care
People helped design their own care and were supported to make choices that balanced safety with independence.
“People were actively involved in their care and the approach to risk was carefully balanced with independence to maximise their control over their lives.” from the report
Kind relationships
Inspectors saw staff treating people with kindness and respect. The home supported people's personal histories, values and important relationships.
“People were treated with kindness and people were observed to be exceptionally well cared for.” from the report
Meaningful activities
Activities were based on people's interests and wishes, including community projects, music, animals, family events and activities for people cared for in bed.
“The service had varied activities in place and records showed activities were put in place due to service user wishes.” from the report
Choice at mealtimes
People could choose what and where to eat. Staff created a relaxed, social mealtime and met individual dietary preferences.
“The service had a strong emphasis on ensuring meal-times were a very enjoyable and social experience for people.” from the report
Strong leadership
Inspectors found an open culture, effective quality checks and clear efforts to learn from feedback and improve the service.
“There was an open, honest, friendly and welcoming culture.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative to keep their independence, including self-medication if this was suitable and safe?
- 02How would you tailor activities and daily routines to my relative's interests, beliefs, communication needs and mobility?
- 03How would you keep me informed and involve me in my relative's care and reviews?
- 04How do you use your staffing calculations to make sure there are enough staff for my relative's needs on each shift?
- 05How would you support my relative if they could not join group activities or needed care in bed?
This was an unannounced first inspection of the newly registered home, covering all five CQC questions and infection prevention and control. This explanation was written from the published report of 29 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hepworth House
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2022Outstandingcurrent ratingSafe: OutstandingEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- July 2021
Registered with the Care Quality Commission on 2 July 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Wakefield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 79 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.