CQC report explained · a nursing home
What the CQC found at Henning Hall
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2023
Rated Good; inspectors found safe, kind and personalised care across all five areas.
This was the home’s first inspection since it was registered under its current provider. It was unannounced and took place on 21 March, 28 March and 03 April 2023. One inspector spoke with people, relatives and staff, and reviewed care, medicines, staff and management records.
Inspectors found people were safe. Staffing and recruitment were suitable, medicines were managed safely, infection controls were in place and risks such as falls, poor nutrition and pressure sores were assessed. People received suitable food, health support and equipment.
Care was described as kind, respectful and tailored to individuals. Care plans included people’s health needs, preferences, histories and communication needs. The home had activities, a complaints process and systems for gathering views and checking the quality of care.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. The previous provider’s rating was Requires Improvement, published on 26 June 2019, but this was the first inspection of the current registered service.
Safe staffing and medicines
Inspectors found enough staff to meet people’s needs, robust recruitment and safe medicines management. People receiving one-to-one support received it in line with their assessed needs.
“Staffing levels met people's needs and recruitment processes were robust.” from the report
Personalised care
Care plans reflected people’s health and social needs, preferences, histories and communication requirements. They were kept up to date and reviewed regularly.
“Care plans were personalised and included both the main health and social needs of people.” from the report
Kind and dignified support
People were treated respectfully and supported in a gentle and patient way. Staff respected privacy and encouraged people to be as independent as possible.
“Staff spent time with individuals and interacted with them in a gentle and patient manner.” from the report
Health and nutrition support
People could access health services, including weekly visits from a local surgery. Food choices were available and the home monitored people at risk of malnutrition or dehydration.
“Where people were at risk malnutrition or possible de-hydration; close observation of people's weight and fluid intake was undertaken” from the report
Management and quality checks
The registered manager was present and understood people’s needs. Audits were used to identify and address actions needed to maintain care quality.
“A number of audits were used to measure the quality of care provided at Henning Hall.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative’s individual risks, including falls, poor nutrition, dehydration or pressure sores?
- 02How will you support my relative’s communication needs, including access to hearing aids, glasses or pictorial information if needed?
- 03How will you involve my relative and our family in care planning and decisions if my relative cannot make a particular decision?
- 04What activities would be suitable for my relative, and how often would they receive individual support with interests?
- 05How would you respond if we raised a complaint or noticed a change in my relative’s health or behaviour?
This was a planned, unannounced first inspection of the newly registered service and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 28 April 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Henning Hall
7 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- April 2023Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019Requires improvementup from InadequateSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2018Inadequatedown from Requires improvementSafe: InadequateWell-led: Inadequate
- November 2018Requires improvementup from InadequateSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- June 2018Inadequatestayed InadequateSafe: InadequateWell-led: Inadequate
- March 2018Inadequatedown from Requires improvementSafe: InadequateEffective: InadequateCaring: InadequateResponsive: InadequateWell-led: Inadequate
- October 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2019
Registered with the Care Quality Commission on 3 October 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.