CQC report explained · a residential care home
What the CQC found at Hennel Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, thorough recruitment checks, safe medicines arrangements and checks on the premises and equipment.
- Effective?
- Good
- People's needs were assessed and care was based on specialist advice where needed. Staff were trained, supported healthy eating and worked with health and social care services.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. They understood how people communicated and gave them time and support to express choices.
- Responsive?
- Good
- Care plans reflected people's needs, preferences and communication. People were offered activities they enjoyed and opportunities to try new things.
- Well-led?
- Good
- The registered manager and area manager monitored quality and safety. Feedback from people, families and staff was used to improve the service.
What inspectors found, May 2019
Hennel Lane was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was the first planned inspection since the home was registered in April 2018. The visits took place on 12, 16 and 25 April 2019. One inspector reviewed records, spoke with people, staff, managers, a relative and a social care professional, and observed care.
The home was caring for five people with learning disabilities. Inspectors found enough staff, safe recruitment, safe medicines arrangements and clean accommodation. Staff understood people's needs and communication, and supported people to make choices, build independence and take part in activities.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found the service met the relevant legal requirements and provided consistently good care at the time of the inspection.
Kind and respectful staff
Staff were described as kind, friendly and caring. They respected people's dignity and gave reassurance when people felt anxious.
“The staff were kind, friendly and caring and treated people with respect.” from the report
Personalised support
Care plans included people's needs, preferences and ways of communicating. People and those who knew them well were involved in developing and reviewing their plans.
“Each person had a detailed care plan to provide the staff with information about how to support them.” from the report
Choice and independence
People were supported to make everyday choices, gain skills and try activities in the home and local community.
“People were supported to gain greater independence and to carry out tasks for themselves.” from the report
Good safety arrangements
Inspectors found enough staff, suitable recruitment checks, trained staff and systems for managing risks, incidents and medicines.
“There were enough staff to support people.” from the report
Effective partnership working
The home involved specialist services and followed their advice when planning and delivering care for people with complex needs.
“The service worked in partnership with other agencies to provide holistic care that met people's needs and provided positive outcomes.” from the report
Strong management
The manager and area manager carried out quality checks and sought views from people, families and staff.
“The provider and registered manager asked people who lived at the home, their families and the staff employed for their views of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure there are enough staff when people want to take part in activities in the home or local community?
- 02How are people's communication methods and changing care needs kept up to date in their care plans?
- 03How do you check that medicines have been given as prescribed and that records are complete?
- 04How do you involve families and people who cannot easily communicate in decisions about their care?
- 05Which specialist health services are involved in my relative's care, and how do you make sure their advice is followed?
This was the home's first planned inspection and covered all five CQC questions, including the accommodation and personal care provided. This explanation was written from the published report of 29 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hennel Lane
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018
Registered with the Care Quality Commission on 30 April 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.