CQC report explained · a nursing home
What the CQC found at Hempton Field Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Hempton Field Care Home was inspected but not rated; inspectors found good infection controls and improved openness, while the previous overall Good rating remained unchanged.
This was a targeted inspection on 18 February 2021. Inspectors looked at infection prevention and control, and specific concerns about how the home was being run. They spoke with staff, reviewed documents and carried out a virtual tour.
Inspectors were assured that the home was using PPE safely, testing people and staff, following social distancing guidance and managing admissions safely. They also found extra cleaning, hand sanitising stations and an outbreak plan.
Staff said the new manager had improved communication, morale and their involvement in the home. Staff knew how to raise concerns through the whistleblowing policy. The inspectors found no evidence that people were at risk of harm from the concerns they had identified.
This inspection was not a full reassessment of every area. The home was inspected but not rated for Safe and Well-led, and its previous overall Good rating remained unchanged.
Infection control
Inspectors were assured that the home used PPE safely and had suitable arrangements for testing, cleaning, social distancing and managing outbreaks.
“We were assured that the provider was using PPE effectively and safely.” from the report
Open management
Staff said the new manager listened to them and had improved morale and communication.
“There was a new registered manager in post who had successfully created an open and transparent culture” from the report
Testing and outbreak planning
The home regularly tested people and staff and had a plan for dealing with a possible Covid-19 outbreak.
“Regular testing for Covid-19 was conducted for both people living at the service and the staff.” from the report
Staff involvement
Staff had opportunities to discuss problems, contribute to the running of the home and use the whistleblowing policy.
“Staff told us and records confirmed staff were involved in the running of the home.” from the report
Staff rotas
minorStaff said rota arrangements had improved but were not fully resolved. Families should ask how this affects staffing and continuity of care now.
“Things have changed for the better. The rotas were a problem, it's not completely fixed yet but we are getting there” from the report
- 01How are staff rotas organised now, and what has been done since the inspection to make sure they are reliable?
- 02How do you currently test people and staff for Covid-19 and manage a suspected outbreak?
- 03What PPE, cleaning and social distancing arrangements are currently in place?
- 04How can residents, relatives and staff raise concerns or give feedback to the management team?
- 05How are relatives able to keep in touch with residents, including through visits?
This was a targeted inspection of specific concerns about Well-led and infection prevention and control under Safe; it did not assess the other key questions and did not change the previous overall Good rating. This explanation was written from the published report of 5 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
Rated Good; inspectors found safe, kind and personalised care, with one medicine labelling issue fixed during the visit.
This was an unannounced inspection on 1 March 2018. Inspectors spoke with people living at the home, staff and managers. They looked at care plans, staff records, medicine records and other records, and observed care.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, skilled staff, kind care and support tailored to people's needs.
One issue was found with some bottled medicines not showing their opening date. The home acted immediately when inspectors raised this, and inspectors said it did not affect people's safety. The home had also been rated Good at its previous inspection.
Enough staff
Inspectors found that staffing levels met people's needs and that staff were not rushed. Requests for support were answered promptly.
“There were sufficient staff on duty to meet people's needs. Staff were not rushed in their duties” from the report
Kind and respectful care
Staff showed warmth and compassion. People were treated as individuals and their dignity was respected.
“Throughout the inspection we observed staff treating people with dignity, respect and compassion.” from the report
Personalised support
Care records included people's histories, likes, dislikes, communication needs and interests. Staff knew people's preferences and responded to changes.
“Care records contained details of people's personal histories, likes, dislikes and preferences” from the report
Activities and community links
People could take part in activities such as music, exercise, quizzes, arts and crafts, trips and religious services.
“People were offered a range of activities they could engage in. These included; puzzles, games, music and arts and crafts.” from the report
Open management
The inspection found a positive, open culture. The manager used audits and action plans to monitor and improve the service.
“The service had a positive culture that was open and honest.” from the report
Bottled medicines were not dated
needs fixingSome bottled medicines did not show when they had been opened. This could have meant they were used beyond the recommended life, but immediate action was taken and inspectors said people's safety was not affected.
“However, some bottled medicines did not have an opening date.” from the report
- 01How do you now check that every bottled medicine has its opening date recorded?
- 02How many staff will be on duty during the day and at night, and how will you respond if someone needs extra support?
- 03How will you record and respond to my relative's changing health needs and preferences?
- 04What activities would be suitable for my relative, including activities linked to their interests or faith?
- 05How will my relative and our family be involved in reviewing their care plan?
This was an unannounced inspection of the overall service, covering all five CQC question areas; the previous Good ratings remained unchanged. This explanation was written from the published report of 11 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hempton Field Care Home
3 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not ratedWell-led: Inspected but not rated
- April 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016Goodstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Registered with the Care Quality Commission on 29 November 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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