What the CQC found at Heliosa Nursing Home

People and relatives spoke positively about the staff and care. Inspectors observed staff being caring, kind and respectful.

“We could see from our observations that staff were caring and kind when providing support.” from the report

Inspectors found enough suitably qualified and trained staff. New staff completed induction and shadowed experienced workers before working alone.

“There was enough suitably qualified and trained staff on duty to meet people's needs and to ensure their safety and wellbeing.” from the report

Medicines were received, stored, given and disposed of safely. The report says improvement had been made since the previous inspection.

“Medicines were received, stored, administered and disposed of safely.” from the report

People were involved in daily decisions, and staff understood mental capacity and best-interest processes.

“People were supported to be involved in daily decisions about their care and staff sought their consent.” from the report

The home offered group and individual activities and supported people to maintain important relationships. Relatives were welcomed.

“There was a range of activities on offer on a group or individual basis and people's hobbies and interests were supported.” from the report

Some pressure mattress pumps were set at the wrong pressure for people's weight. This increased the risk of pressure ulcers.

“We found that a number of the pressure relieving mattress pumps were set on the incorrect pressure for the person's weight.” from the report

A sensor mat for a person assessed as being at high risk of falls was not in place when the person was in bed.

“This meant the person was at increased risk of falls.” from the report

Some care plans were not updated when people's needs changed. Records also failed to show some care that staff said had been provided.

“Systems were either not in place or robust enough to demonstrate safety was effectively managed and contemporaneous records of each person care were not always maintained in the appropriate detail.” from the report

The home's audit system did not check whether pressure mattress pumps were set correctly, so safety problems were missed.

“The provider audit processes did not include a system to ensure pressure relieving mattress pumps were on the correct setting therefore safety issues had been left unnoticed.” from the report

Some people said the food was good, while others found it repetitive. The home was consulting people and carrying out meal satisfaction checks.

“Some people told us that the food was good where others said the food was repetitive.” from the report