CQC report explained · a residential care home
What the CQC found at Hegarty Care
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, May 2019
Hegarty Care was rated Outstanding overall, with exceptionally safe and responsive care and a small gap in recording mental-capacity decisions.
This was an unannounced, comprehensive inspection on 24 April 2019. One inspector reviewed information before the visit, spoke with people, relatives, staff and outside professionals, observed care, and checked care, medicines, recruitment and management records.
Inspectors found that people were safe and supported to take positive risks. Staff helped people build confidence, independence and meaningful routines. People were supported to take part in community life, make choices and work towards personal goals.
The home was rated Outstanding overall. Safe and Responsive were rated Outstanding. Effective, Caring and Well-led were rated Good. This was the provider's first inspection since registration.
Positive risk support
People were involved in managing risks rather than being unnecessarily restricted. Inspectors found that this helped people gain control over their safety and freedom.
“People were involved in developing a comprehensive and innovative approach to safeguarding, including positive risk-taking to maximise their control over their lives” from the report
Personal goals and independence
Staff helped people build confidence, learn daily living skills and take part in activities linked to their interests. People were supported to work towards individual goals and future plans.
“People's life had been enriched, they were active citizens of their community and were happy, settled and positive about life.” from the report
Kind and respectful care
People were treated as individuals and involved in their care. Staff respected personal space, lifestyle choices, privacy and contact with family and friends.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Safe medicines and staffing
Medicines were given as prescribed and records confirmed this. Staffing levels, recruitment checks and staff skills were judged suitable for people's needs.
“Medicines systems were organised, and people were receiving their medicines when they should.” from the report
Strong communication
The home worked positively with health and social care professionals. It shared information and provided regular updates to support consistent care.
“Positive and collaborative partnerships had been developed with external professionals.” from the report
Mental-capacity records
needs fixingSome best-interest decisions did not record enough information about how the person's capacity assessment had been made. The manager recognised this and agreed to record the reasoning more fully.
“We did identify, that best interest decisions lacked some information, this was in relation to how the assessment to determine a person's capacity has been made.” from the report
- 01How do you now record the reasons behind mental-capacity assessments and best-interest decisions?
- 02How are people involved in deciding how their known risks should be managed?
- 03How do you measure progress against each person's personal goals and independence plans?
- 04How do you make sure medicines remain safely recorded and audited?
- 05How are people's end-of-life wishes and preferences recorded?
This was a comprehensive inspection covering all five CQC questions, including the premises and care provided, and it was the first inspection since registration. This explanation was written from the published report of 31 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hegarty Care
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2019Outstandingcurrent ratingSafe: OutstandingEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- April 2018
Registered with the Care Quality Commission on 19 April 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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